NEOTECH
Hikvision 2MP Fixed DOME Camera DS-2CD1123G2- LIU (2.8mm)
Hikvision 2MP Fixed DOME Camera DS-2CD1123G2- LIU (2.8mm)
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Hikvision 2MP Fixed DOME Camera DS-2CD1123G2- LIU (2.8mm)
Overview
The Hikvision DS-2CD1123GO is a 2MP dome indoor camera designed for high-quality surveillance in indoor settings. Its compact dome design allows for flexible mounting on ceilings or walls, while its advanced IR night vision ensures clear monitoring even in low-light conditions. This camera is ideal for indoor security applications, providing reliable and high-quality surveillance for residential and commercial properties.
Product Description
The Hikvision DS-2CD1123GO is designed for indoor security, featuring a high-resolution 2MP sensor that captures clear and detailed video. Its compact dome design is discreet and can be mounted in various indoor locations. The camera's IR night vision capability allows for surveillance in complete darkness, with a range of up to 30 meters. The camera supports PoE (Power over Ethernet), reducing the need for additional power sources and simplifying installation. With its robust build, the DS-2CD1123GO is designed for long-term indoor surveillance.
Key Features
- High-Resolution Video: 2MP sensor delivers clear and detailed surveillance.
- IR Night Vision: Provides clear visibility in low-light conditions, with a range of up to 30 meters.
- Dome Design: Compact and discreet, allowing for flexible mounting on ceilings or walls.
- Power over Ethernet (PoE): Reduces cable clutter and simplifies installation.
- Motion Detection: Alerts users to movement within the camera's field of view.
Product Quality and Performance
The Hikvision DS-2CD1123GO is built for reliable performance in indoor environments. Its high-resolution video capture ensures clear and detailed surveillance, while the IR night vision provides consistent monitoring even in complete darkness. The camera's dome design is compact and discreet, allowing for versatile installation in various indoor settings.
Specifications
- Resolution: 2MP (1920 x 1080)
- IR Night Vision: Up to 30 meters
- Dome Design: Ceiling or wall mountable
- Connectivity: Power over Ethernet (PoE), Ethernet
- Operating Temperature: -10°C to 60°C
- Dimensions: 111mm x 82mm
- Weight: 400 grams
Purpose of Use
The Hikvision DS-2CD1123GO is designed for indoor security and surveillance. It is ideal for monitoring residential areas, commercial properties, and other indoor locations that require high-resolution surveillance and discreet design. Its IR night vision capability makes it suitable for 24/7 indoor monitoring.
How to Use
To install the DS-2CD1123GO, mount it securely on a ceiling or wall using the provided hardware. Connect it to your network via Ethernet and configure it using the included software. Follow the user guide for detailed instructions on setup and maintenance. Ensure proper alignment for optimal field of view and periodically clean the lens for clear video capture.
Supported OS/Application/Industries
The DS-2CD1123GO is compatible with various surveillance software applications, making it suitable for integration into existing security systems. It is ideal for indoor security in residential properties, commercial spaces, and other industries requiring reliable indoor monitoring.
Benefits & Compatibility
The DS-2CD1123GO offers high-resolution video capture and IR night vision, making it a versatile choice for indoor surveillance. Its compatibility with various surveillance software applications allows for seamless integration into different security setups. The camera's dome design and PoE capability ensure easy installation and reduced cable clutter, enhancing its suitability for indoor security applications.
Warranty and FAQs
The DS-2CD1123GO comes with a one-year warranty, covering defects in materials and workmanship. If you encounter any issues, contact our support team for assistance. The FAQ section on our website addresses common questions about installation, configuration, and maintenance. If further support is needed, our customer service team is ready to assist.
Delivery Services (UAE)
We offer reliable delivery services throughout the UAE for the DS-2CD1123GO, ensuring prompt and safe arrival. Our delivery coverage includes major cities and emirates, with a focus on efficiency and reliability.
After Sales Support
Our after-sales support team is dedicated to providing exceptional service for the DS-2CD1123GO. If you have questions or need assistance with setup or operation, our team is here to help. We aim to ensure complete customer satisfaction and provide ongoing support for all our products.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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