NEO Digital
Zhiyun Smooth 5S Combo Smartphone Gimbal - 3 Axis, Bluetooth, 5.0 V Voltage, Gray
Zhiyun Smooth 5S Combo Smartphone Gimbal - 3 Axis, Bluetooth, 5.0 V Voltage, Gray
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Master your mobile filmmaking with the Zhiyun Smooth 5S Combo Smartphone Gimbal. Featuring 3-axis stabilization, Bluetooth 5.0, and sleek gray design. Perfect for content creators seeking fluid, cinematic videos. Shop now to transform your smartphone footage!
Overview:
The Zhiyun Smooth 5S Combo Smartphone Gimbal is engineered for content creators and mobile filmmakers who desire smooth, professional-grade footage from their smartphones. This gimbal offers advanced stabilization technology in a user-friendly format, making it ideal for capturing dynamic, high-quality videos.
Product Description:
The Zhiyun Smooth 5S elevates your mobile video capabilities with its 3-axis stabilization system that significantly reduces shakes and jitters, ensuring smooth, cinematic output. Equipped with Bluetooth 5.0 for efficient device connectivity, this gimbal provides precision control over your filming experience. The included combo package offers additional accessories, such as a carrying case and various mounts, to enhance your shooting flexibility. Finished in a professional gray, the Smooth 5S is as stylish as it is functional.
Key Features:
- Stabilization: 3-axis system for superior motion smoothing.
- Connectivity: Bluetooth 5.0 ensures a stable and quick connection with your device.
- Voltage: Operates at a 5.0 V, ensuring efficient power usage.
- Design: Ergonomic handle and intuitive control panel in a compact, gray body.
- Compatibility: Compatible with a wide range of smartphones, supporting various sizes and weights.
Product Quality and Performance:
The Zhiyun Smooth 5S is crafted from high-quality materials designed to withstand the rigors of active filming. Its robust stabilization system is perfect for action shots, live events, and cinematic movements, offering reliability and performance that content creators can trust.
Specifications:
- Dimensions: 11.8 x 4.3 x 4.3 inches
- Weight: Approximately 2.1 lbs
- Battery Type: Rechargeable lithium-ion
- Color: Gray
Purpose of Use:
Ideal for vloggers, social media influencers, and filmmakers who need a portable and effective solution for enhancing their mobile videography. The Smooth 5S is also great for capturing smooth footage while traveling, attending events, or creating promotional videos.
How to Use:
Charge the gimbal, securely attach your smartphone, connect via Bluetooth, and use the gimbal’s joystick and buttons to control movement and settings. The touchscreen interface provides easy access to various functions, allowing for real-time adjustments while filming.
Supported Industries/Applications:
- Content Creation: Produce polished vlogs, YouTube videos, and social media content.
- Event Videography: Capture stable and clear video at weddings, concerts, and other events.
- Travel Videography: Document travel experiences with smooth, cinematic quality.
Benefits & Compatibility:
The Smooth 5S offers significant enhancements in video quality, making it a valuable tool for anyone looking to produce professional-looking content with their smartphone. It's compatible with most modern smartphones, ensuring broad usability.
Warranty and FAQs:
Includes a standard manufacturer's warranty, covering defects and performance issues to ensure customer satisfaction and trust.
Packaging/Weight/Dimension:
Includes the Zhiyun Smooth 5S gimbal, a protective carrying case, charging cables, and user manuals. Packaged to ensure safety and integrity during shipping.
Shop Today & Receive Your Delivery:
Order your Zhiyun Smooth 5S today and benefit from our reliable delivery services, ensuring a swift and secure arrival so you can start creating stunning videos immediately.
Best Price Guarantee:
We are committed to providing competitive pricing on our range of gimbals. If you find the Zhiyun Smooth 5S for less elsewhere, we promise to match the price.
After Sales Support:
Our customer service team is ready to assist with any setup or usage questions, ensuring you can fully leverage your new gimbal without delay.
Request for Customer Reviews and Testimonials:
We value your feedback on the Zhiyun Smooth 5S and encourage sharing your experiences to aid us in improving our services and helping other customers make informed decisions.
Stock Availability:
Please contact us to confirm the availability of the Zhiyun Smooth 5S before placing your order. We aim to maintain accurate and current inventory information.
Get in Touch:
For more information about the Zhiyun Smooth 5S or other inquiries, please contact our customer service team. We are here to assist with all your videography needs.
Disclaimer:
All information provided is for informational purposes only and is subject to change without notice. Verify all details with our sales team before making a purchase. Product images are for illustration purposes only and may not reflect the actual product. Prices and availability are subject to change
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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