NEO Digital
Telpo KDS Kitchen Display System
Telpo KDS Kitchen Display System
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Upgrade your kitchen workflow with the Telpo KDS Kitchen Display System, featuring real-time order updates, seamless POS integration, and a high-resolution display.
Overview:
The Telpo KDS Kitchen Display System is an innovative solution designed to optimize kitchen operations by providing real-time digital order management. This system improves communication between front-of-house staff and kitchen teams, reduces errors, and enhances overall efficiency in busy foodservice environments. With a large, high-definition touchscreen display, seamless POS integration, and the ability to manage multiple kitchen stations, the Telpo KDS is an ideal choice for restaurants, cafes, and other foodservice businesses.
Product Description:
The Telpo KDS Kitchen Display System transforms the way orders are managed and processed in the kitchen. By replacing paper tickets with digital orders, it streamlines the workflow, allowing kitchen staff to focus on preparing orders without the distractions of paper handling. Its real-time order updates from the POS system ensure accuracy and efficiency, reducing wait times and improving order turnaround.
The system’s easy-to-read interface, customizable settings, and multi-station support make it a flexible, reliable solution for busy kitchen environments. Its high-resolution display ensures clarity and helps staff prioritize orders, reducing mistakes and increasing overall customer satisfaction.
Key Features:
- Real-Time Order Updates: Instant order visibility with real-time updates from the POS system for faster, more accurate order processing.
- Customizable Interface: Tailor the display to suit your kitchen’s workflow with color coding, timers, and priority indicators.
- Multi-Kitchen Station Support: Easily manage multiple kitchen stations, allowing staff to view orders by section (e.g., grill, prep, dessert).
- High-Resolution Display: Crisp, clear display with large, easy-to-read text for improved visibility in busy kitchen environments.
- Seamless POS Integration: Works seamlessly with existing POS systems, allowing for efficient order tracking and management.
- Durable and Robust Build: Designed to withstand high heat, moisture, and daily kitchen use, ensuring longevity and reliability.
Product Quality and Performance:
The Telpo KDS is built to perform under pressure in fast-paced kitchen environments. Its robust design ensures durability, while the advanced technology allows for fast, error-free order processing. The system is engineered for continuous operation, reducing downtime and keeping kitchen staff focused on preparing high-quality meals.
Specifications:
- Operating System: Android 9.0
- Processor: Quad-Core Processor
- Memory: 2GB RAM, 16GB Storage (expandable)
- Display: 15.6-inch Full HD touchscreen
- Connectivity: Ethernet, Wi-Fi, Bluetooth
- Power Supply: AC 100-240V
- Dimensions: 395mm x 275mm x 45mm
- Weight: 3.5 kg
Purpose of Use:
The Telpo KDS Kitchen Display System is designed for use in restaurants, fast-food chains, cafes, and catering services where efficiency and accuracy are crucial. It helps kitchen staff manage orders more effectively, reduce errors, and ensure timely preparation of meals.
How to Use:
To set up the Telpo KDS, simply connect the device to your kitchen network and integrate it with your POS system. Once connected, orders will be displayed in real-time on the screen, which kitchen staff can easily update and prioritize. The system supports multiple kitchen stations, making it ideal for restaurants with diverse kitchen layouts.
Supported Industries:
- Restaurants: Perfect for handling orders in high-traffic restaurant kitchens.
- Fast Food: Ideal for quick-service restaurants that require fast and accurate order processing.
- Cafes: Useful for managing orders and increasing efficiency in busy cafes.
- Catering Services: Helps track large orders and ensure timely preparation in catering environments.
Benefits & Compatibility:
- Increased Efficiency: Reduces paper waste and streamlines the order-taking process.
- Better Communication: Enhances communication between kitchen staff and front-of-house teams.
- Faster Order Processing: Real-time updates ensure accurate and timely order fulfillment.
- Customizable Display: Adapt the display for your specific workflow and branding needs.
Warranty and FAQs:
The Telpo KDS Kitchen Display System comes with a one-year manufacturer warranty. NEOTECH offers a comprehensive FAQ section and customer support for installation, setup, and troubleshooting.
Packaging/Weight/Dimension:
The Telpo KDS is securely packaged, including the display unit, power adapter, user manual, and setup guide. The robust packaging ensures safe delivery.
Shop Today & Receive Your Delivery Across the UAE!
Order the Telpo KDS Kitchen Display System from NEOTECH and enjoy fast, reliable delivery across the UAE. Improve your kitchen’s workflow today.
Best Price Guarantee:
NEOTECH offers the Telpo KDS at competitive prices with a price match guarantee, ensuring excellent value for your investment.
After Sales Support:
Our expert support team is available to assist with installation, configuration, and troubleshooting, ensuring your Telpo KDS operates smoothly.
Request for Customer Reviews and Testimonials:
We invite customers to share their experiences with the Telpo KDS Kitchen Display System to help other businesses find the best solution for their needs.
Stock Availability:
Due to high demand, stock availability may vary. Contact NEOTECH to confirm availability and secure your Telpo KDS today.
Get in Touch:
For more details about the Telpo KDS or to explore other POS solutions, contact NEOTECH. Our team is here to provide expert advice and support.
Disclaimer:
While NEOTECH strives to provide accurate product details, specifications may change. Confirm your requirements with our sales team before making a purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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