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NEOTECH

SecuGen Hamster Pro 10

SecuGen Hamster Pro 10

Regular price Dhs. 0.00 AED
Regular price Sale price Dhs. 0.00 AED
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Taxes included. Shipping calculated at checkout.

Shipping

Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Enhance your security protocols with the SecuGen Hamster Pro 10 fingerprint reader, offering reliable biometric authentication for various applications. Get yours today at NEOTECH.


Overview:

The SecuGen Hamster Pro 10 is a compact and highly effective biometric fingerprint reader designed for accurate and rapid identity verification. This device is ideal for applications requiring secure access control and identity management, such as financial services, healthcare, and government sectors.

Product Description:

The Hamster Pro 10 features SecuGen's advanced optical fingerprint technology that ensures high-quality image capture with excellent resistance to common issues such as dirt, oil, and latent fingerprints. Its rugged design and high-performance capabilities make it suitable for both desktop and embedded solutions, providing a versatile option for enhancing security measures across various platforms.

Key Features:

  • Advanced Optical Sensor: Delivers superior image quality and performance, capturing detailed fingerprint images even in tough environments.
  • Compact and Ergonomic Design: Small footprint and attractive, ergonomic design make it suitable for any desktop setup.
  • High Durability: Built to resist scratches, impact, and electrostatic shock, ideal for high-traffic areas.
  • Fast Recognition Speed: Quickly processes and matches fingerprints, facilitating swift user authentication.
  • FBI Certified: Meets FBI’s Image Quality Specifications (IQS), ensuring reliability in identity verification tasks.

Product Quality and Performance:

Constructed with high-quality materials, the Hamster Pro 10 is designed to meet the rigorous demands of intensive daily use. It consistently delivers fast and accurate scanning, helping to streamline operations and increase user throughput in any setting.

Specifications:

  • Sensor Type: Optical fingerprint sensor
  • Resolution: 500 DPI
  • Interface: USB 2.0
  • Compatibility: Compatible with Windows, Linux, and Android platforms
  • Dimensions: Compact size for easy integration into existing setups

Purpose of Use:

This device is used for enhancing security measures through biometric authentication in sectors such as corporate security, retail POS, healthcare, and educational facilities where secure access is critical.

How to Use:

Connect the Hamster Pro 10 to a computer or terminal via USB. Install the necessary drivers and software. Register users by capturing their fingerprint data during an initial setup phase. For everyday use, individuals simply place their finger on the sensor for quick and secure access or authentication.

Supported Applications/Industries:

  • Corporate Offices: Secure computer logins and access to sensitive areas.
  • Financial Institutions: Authenticate identities for transactions and banking services.
  • Healthcare Facilities: Secure access to medical records and restricted areas.
  • Educational Institutions: Manage access to labs and other secure facilities.

Benefits & Compatibility:

  • Enhanced Security: Provides high-level security through precise biometric authentication.
  • Reduced Fraud Risk: Helps prevent identity theft and unauthorized access.
  • Improved Operational Efficiency: Streamlines user authentication processes for quick and easy access.
  • User Convenience: Offers a quick, easy, and secure alternative to passwords or PINs.

Warranty and FAQs:

Comes with a manufacturer's warranty covering defects and performance issues. NEOTECH provides comprehensive FAQs and support for technical queries and troubleshooting.

Packaging/Weight/Dimension:

Packaged to ensure protection during shipping, including the fingerprint reader, USB cable, and user manual for straightforward installation.

Shop Today & Receive Your Delivery Across the UAE!

Upgrade your security systems with the SecuGen Hamster Pro 10, available now at NEOTECH. Ensure secure and efficient access control in your organization.

Best Price Guarantee:

NEOTECH offers competitive pricing on the SecuGen Hamster Pro 10. Find a lower price elsewhere, and we'll match it.

After Sales Support:

Our dedicated NEOTECH team is available to assist with any post-purchase inquiries or support needs, ensuring your complete satisfaction with our products and services.

Request for Customer Reviews and Testimonials:

We encourage customers to share their experiences with the SecuGen Hamster Pro 10 to help us improve our services and assist other customers in making informed decisions.

Stock Availability:

Please contact NEOTECH directly to confirm the availability of the SecuGen Hamster Pro 10. We aim to maintain a robust stock for prompt delivery.

Get in Touch:

For more information about the SecuGen Hamster Pro 10 or additional support, contact our expert team at NEOTECH. We are here to provide you with comprehensive service and expertise.

Disclaimer:

All information regarding the SecuGen Hamster Pro 10 is for general informational purposes only and may change. Verify all details with a NEOTECH representative before making a purchase. We are not responsible for any unintentional errors in product information. Prices and availability are subject to change without notice

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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