NEOTECH
SecuGen Hamster Pro 30
SecuGen Hamster Pro 30
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Upgrade your security system with the SecuGen Hamster Pro 30, providing superior fingerprint authentication for sensitive areas. Available for purchase at NEOTECH.
Overview:
The SecuGen Hamster Pro 30 is a cutting-edge biometric fingerprint reader designed to offer top-tier security solutions for various sectors, including corporate, government, and financial environments. This device combines advanced fingerprint recognition technology with robust build quality to ensure reliable and efficient identity verification.
Product Description:
Featuring SecuGen's latest optical fingerprint technology, the Hamster Pro 30 captures high-resolution fingerprint images quickly and accurately. This device is crafted to perform in diverse conditions, ensuring consistent operation regardless of physical or environmental challenges. It's an excellent choice for enhancing security protocols where precise and rapid user authentication is crucial.
Key Features:
- Advanced Optical Sensor: Captures clear and precise fingerprint data, ensuring high reliability and reduced false rejections.
- Enhanced Durability: Built to resist scratches, impacts, and other environmental effects, making it suitable for use in high-traffic areas.
- High Compatibility: Works seamlessly with multiple operating systems, including Windows, Linux, and Android.
- FBI Certification: Meets the FBI’s Image Quality Specifications (IQS), affirming its suitability for various governmental and professional applications.
- Compact Design: The sleek and ergonomic design allows for easy integration into existing systems without requiring extensive modifications.
Product Quality and Performance:
The Hamster Pro 30 is designed for demanding applications, constructed with top-grade materials that ensure longevity and consistent performance. Its advanced sensor technology provides quick and accurate readings, enhancing workflow efficiency and user experience.
Specifications:
- Sensor Type: High-definition optical sensor
- Resolution: 500 DPI
- Interface: USB 2.0 for easy connectivity and fast data transfer
- Compatibility: Extensive support for various platforms for broad application scope
- Dimensions: Designed for minimal space usage, facilitating easy placement and mobility
Purpose of Use:
The Hamster Pro 30 is ideally suited for applications requiring stringent security measures, such as:
- Access control systems
- Time and attendance tracking
- Secure login for networked systems
- Identity verification in banking and financial services
How to Use:
Connect the Hamster Pro 30 to a computer or network via its USB interface. Install the necessary drivers and software from SecuGen. Users can register their fingerprints, which the system will use for subsequent authentication attempts, providing a secure and personalized access control solution.
Supported Applications/Industries:
- Corporate Security: Enhances access control to secure areas and sensitive data.
- Governmental Facilities: Ideal for identity verification and security checks.
- Financial Services: Protects against fraud in transactions and operations.
- Healthcare: Secures access to medical records and patient data.
Benefits & Compatibility:
- Improved Security: Offers a more secure alternative to passwords, reducing the risk of unauthorized access.
- Increased Efficiency: Speeds up the authentication process, enhancing user throughput and reducing wait times.
- Cost-Effective: Reduces the need for multiple layers of security, lowering overall system costs.
- User-Friendly: Simple installation and maintenance, requiring minimal technical skills.
Warranty and FAQs:
Includes a comprehensive warranty covering material and manufacturing defects. NEOTECH provides full support for any questions or issues related to setup or operation.
Packaging/Weight/Dimension:
Ships in secure packaging to ensure it arrives in perfect condition, ready for deployment. Package contents include the fingerprint reader, USB cable, and a setup guide.
Shop Today & Receive Your Delivery Across the UAE!
Purchase the SecuGen Hamster Pro 30 from NEOTECH and secure your operations with one of the most reliable biometric systems available on the market.
Best Price Guarantee:
NEOTECH is committed to offering the SecuGen Hamster Pro 30 at the best price. If you find a lower price elsewhere, we promise to match it.
After Sales Support:
NEOTECH provides exceptional after-sales support, ensuring that you have all the assistance you need for your new SecuGen device.
Request for Customer Reviews and Testimonials:
We value customer feedback and encourage all users to share their experiences with the SecuGen Hamster Pro 30 to help us improve and assist others in their decision-making process.
Stock Availability:
Please contact NEOTECH directly to verify the availability of the SecuGen Hamster Pro 30. We strive to keep a sufficient stock for immediate delivery.
Get in Touch:
For further information about the SecuGen Hamster Pro 30 or additional support, please contact our knowledgeable team at NEOTECH. We are dedicated to providing comprehensive service and expertise.
Disclaimer:
All information about the SecuGen Hamster Pro 30 is for general purposes only and is subject to change. Please confirm all details with a NEOTECH representative before making a purchase. We are not responsible for any errors in product information, and prices and availability are subject to change without notice.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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