NEOTECH
Epson WorkForce Enterprise WF-M21000
Epson WorkForce Enterprise WF-M21000
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Epson WorkForce Enterprise WF-M21000 is a formidable monochrome multifunction printer tailored for businesses that demand high-speed, large-volume printing without compromising on quality. It integrates advanced printing, scanning, copying, and faxing functionalities, making it a powerhouse for any enterprise focused on efficiency and productivity.
Key Features
- Monochrome Printing Mastery: Specializes in high-speed, high-quality black and white printing with speeds up to 100 pages per minute.
- PrecisionCore Technology: Utilizes advanced print head technology to deliver sharp, clear prints with precision.
- Eco-Friendly Efficiency: Significantly reduces energy consumption compared to traditional black and white laser printers.
Product Quality and Performance
The WF-M21000 is engineered for durability and top performance:
- High-Resolution Outputs: Achieves resolutions up to 1200 x 2400 dpi for consistently clear and detailed documents.
- Built for Heavy Use: Robust construction and reliable performance underpin its suitability for high-demand environments.
Specifications
- Dimensions: 27 x 30 x 38 inches
- Weight: Approximately 192 pounds
- Maximum Print Resolution: 1200 x 2400 dpi
- Paper Handling Capacity: Can hold up to 5,350 sheets, perfect for extended printing operations without frequent reloads.
Purpose of Use
This printer is ideal for:
- Large Organizations and Institutions: Especially suitable for sectors that rely heavily on monochrome printing like legal, academic, and governmental entities.
- High-Volume Printing Needs: Businesses that require efficient, bulk document processing while maintaining environmental consciousness.
How to Use
Maximize the productivity of the WF-M21000:
- Follow the detailed installation guide to set up the printer in your office network.
- Operate the machine using its intuitive touchscreen interface.
- Employ its full suite of features, including high-capacity automatic document feeding and duplex printing, to optimize office workflows.
- Take advantage of its network capabilities for easy integration and remote management.
Supported OS/Application/Industries
The WF-M21000 supports various operating systems, including Windows, macOS, and Linux, making it adaptable to numerous professional environments that require reliable monochrome document processing.
Benefits & Compatibility
- Streamlined Document Management: Combines several office functionalities into one efficient device.
- Advanced Connectivity: Integrates smoothly with existing networks and business applications for seamless operation.
Warranty and FAQs
Epson offers a one-year standard warranty for the WF-M21000, with options for additional service coverage. Comprehensive support information and FAQs are available on the NEO Digital product services page.
Delivery Services (UAE)
NEO Digital ensures meticulous delivery service across the UAE, focusing on efficiency and customer satisfaction to ensure that your business receives its printer ready for immediate use.
After Sales Support
Our commitment to excellence includes providing top-notch after-sales support to help you get the most out of your Epson WorkForce Enterprise WF-M21000.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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