NEOTECH
Star SP500 / SP512 Ribbon
Star SP500 / SP512 Ribbon
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Upgrade your receipt printing with the Star SP500 / SP512 Ribbon. Designed for consistent performance and durability. Available now for reliable, sharp outputs.
Overview:
Enhance your printing capabilities with the Star SP500 / SP512 Ribbon, specifically designed for use in Star Micronics SP500 and SP512 series printers. This high-quality ribbon ensures optimal performance and reliability for all your printing needs.
Product Description:
The Star SP500 / SP512 Ribbon is crafted to provide superior print quality and maximum printer uptime. It is ideal for businesses that require reliable and consistent receipt printing. Made from premium materials, this ribbon ensures clear, crisp prints and long-lasting durability, even in the most demanding environments.
Key Features:
- High-Quality Fabric Ribbon: Designed to produce sharp, clear text and graphics.
- Long-Lasting: Provides a high yield of prints before needing replacement, reducing downtime.
- Easy to Install: Features a simple installation process that minimizes printer maintenance time.
- Compatibility: Perfectly fits Star Micronics SP500 and SP512 series impact printers.
Product Quality and Performance:
The Star SP500 / SP512 Ribbon is engineered to meet the stringent standards set by Star Micronics, ensuring it performs flawlessly in the designated printer models. Its robust construction allows it to withstand continuous use, making it an excellent choice for high-volume retail or restaurant settings.
Specifications:
- Type: Impact printer ribbon
- Color: Black
- Compatible Models: Star SP500, SP512
- Yield: Capable of printing thousands of receipts before replacement
Purpose of Use:
This ribbon is specifically designed for use in retail and hospitality environments that use the Star SP500 or SP512 printers for printing receipts, orders, and other customer-facing documents.
How to Use:
To replace the ribbon, open the printer lid, remove the old ribbon, and carefully install the new Star SP500 / SP512 Ribbon. Ensure it is seated correctly to avoid any printing issues.
Supported OS/Application/Industries:
While primarily used in retail and hospitality, these ribbons are suitable for any business utilizing the Star SP500 or SP512 series printers for their point-of-sale systems.
Benefits & Compatibility:
- Consistent Print Quality: Ensures each printout is consistently clear, enhancing customer satisfaction.
- Reduced Operational Costs: High-yield ribbon decreases the need for frequent replacements.
- Durability: Made to last in tough, high-transaction environments.
Warranty and FAQs:
Comes with a standard warranty that covers defects in materials and workmanship. For more detailed information on care and troubleshooting, please refer to our FAQ section.
Packaging/Weight/Dimension:
Each ribbon is securely packaged to ensure it reaches you in perfect condition, ready for immediate use.
Shop Today & Receive Your Delivery Across the UAE:
Purchase your Star SP500 / SP512 Ribbon today and take advantage of our fast and reliable delivery services across the UAE.
Best Price Guarantee:
We offer competitive pricing on all our printer ribbons. If you find a lower price elsewhere, we will match it to ensure you get the best possible deal.
After Sales Support:
Our dedicated customer service team is available to assist with any after-sales inquiries, ensuring you are completely satisfied with your purchase.
Request for Customer Reviews and Testimonials:
Your feedback is important to us! Please share your experience with the Star SP500 / SP512 Ribbon to help us improve our products and service.
Stock Availability:
Contact us to verify the availability of the Star SP500 / SP512 Ribbon before placing your order. Products are generally available within 10-15 working days after order confirmation.
Get in Touch:
For more information or additional assistance, feel free to contact our customer support team. We are committed to providing you with excellent service and support.
Disclaimer:
All information provided is for general purposes only and is subject to change without notice. Product images are illustrative and may not accurately represent the actual product. Verify all product details with our sales team before making a purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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