NEO Digital
TRANSACT Epic 950
TRANSACT Epic 950
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Upgrade your ticket printing with the TransAct Epic 950, known for its reliability and high-speed performance in gaming and entertainment sectors. Available at NEOTECH.
Overview
The TransAct Epic 950 is a premier ticket printer tailored for the gaming and entertainment industries. It is widely acclaimed for its reliability, high-speed performance, and exceptional print quality, making it a cornerstone in environments that demand continuous, uninterrupted service.
Product Description
This advanced ticket printer is designed to meet the rigorous demands of slot machines and other gaming systems, ensuring seamless integration and operation. The Epic 950 features quick, jam-free ticket printing and is compatible with a wide range of gaming platforms, enhancing its usability across various settings.
Key Features
- Exceptional Print Quality: Produces crisp, clear tickets with professional-grade graphics.
- High-Speed Output: Delivers tickets quickly to keep pace with gaming operations and customer demands.
- Advanced Jam-Free Technology: Minimizes downtime and maintenance with its reliable ticket dispensing mechanism.
- Versatile Compatibility: Integrates smoothly with all major slot machines and gaming systems.
- Easy Integration and Setup: Designed for simple installation and configuration to ensure quick deployment.
Product Quality and Performance
The TransAct Epic 950 is built with durability in mind, capable of withstanding the continuous operation typical in busy gaming environments. Its robust construction and proven technology result in a long service life and reduced operational costs.
Specifications
- Printing Method: Thermal printing for reliable and high-quality output.
- Connectivity: USB and Serial interfaces for easy integration.
- Compatibility: Works with a broad range of paper types and sizes.
- Footprint: Compact design to fit easily into gaming consoles and kiosks.
Purpose of Use
Primarily used in casinos and gaming establishments, the Epic 950 is ideal for printing betting slips, tickets, and receipts where speed, reliability, and print quality are critical.
How to Use
To operate the TransAct Epic 950, install it according to the manufacturer's guidelines, connect it to your system via the appropriate interface, load the paper, and configure the settings through your system's software. Regular maintenance and firmware updates are recommended to ensure optimal performance.
Supported Industries
The Epic 950 is specifically designed for the gaming industry but is also suitable for other applications where reliable and quick ticket printing is necessary, such as lottery machines and kiosks.
Benefits & Compatibility
The printer's high-speed printing capabilities and reliability reduce queues and wait times, enhancing customer satisfaction. Its compatibility with multiple systems and ease of integration make it an excellent choice for updating or expanding gaming operations.
Warranty and FAQs
Includes a comprehensive manufacturer's warranty. For setup instructions, troubleshooting tips, and other frequently asked questions, visit the support section on our website or contact our customer service team.
Packaging/Weight/Dimension
Ships in secure packaging designed to protect the unit during transit. Package dimensions and weight details are specified to ensure proper handling and storage.
Shop Today & Receive Your Delivery Across the UAE!
Order your TransAct Epic 950 from NEOTECH and enjoy efficient delivery across the UAE. Enhance your gaming operations with our reliable and advanced printing solutions.
Best Price Guarantee
NEOTECH offers the TransAct Epic 950 at competitive prices with a best price guarantee, ensuring you receive the best value for your investment.
After Sales Support
Our dedicated support team is available to assist you with any questions or issues you may encounter, from initial setup to regular maintenance, ensuring your operations run smoothly.
Request for Customer Reviews and Testimonials
We value your feedback and encourage you to share your experiences with the TransAct Epic 950 to help us continue to improve and assist others in making informed decisions.
Stock Availability
Please contact us directly to verify the availability of the TransAct Epic 950. We maintain accurate stock levels to ensure prompt delivery.
Get in Touch
For more detailed information or assistance with your TransAct Epic 950 purchase, contact our expert support team. We are ready to provide personalized assistance to meet your specific needs.
Disclaimer
All information provided is for general informational purposes only and may change without notice. Product images are for illustration purposes only and may not fully represent the actual product. Prices and availability are subject to change; please confirm all details with our sales team before making a purchase.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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