NEO Digital
UniFi Dream Machine Pro Max (UDM-Pro-Max)
UniFi Dream Machine Pro Max (UDM-Pro-Max)
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Maximize your network capabilities with the UniFi Dream Machine Pro Max (UDM-Pro-Max). Elite performance and security for demanding environments. Available at NEOTECH.
Overview
The UniFi Dream Machine Pro Max (UDM-Pro-Max) is the ultimate network management device designed for those who demand the highest level of performance and security. Building on the robust foundation of its predecessors, the UDM-Pro-Max offers advanced features and unparalleled scalability, making it perfect for large businesses and high-tech home networks.
Product Description
The UDM-Pro-Max combines a high-performance router, advanced security gateway, and scalable network controller within a single rack-mountable unit. It is equipped with more processing power, increased storage capacity, and enhanced networking capabilities, including support for Wi-Fi 6E. This makes it ideal for handling high throughput, numerous connected devices, and complex network configurations.
Key Features
- Superior Processing Power: Features a more powerful CPU to handle increased network demands.
- Wi-Fi 6E Support: Offers the latest in wireless technology, providing higher speeds, lower latency, and improved capacity.
- Expanded Storage: Increased storage options for network video recording and data retention.
- Enhanced Security Features: Advanced firewall and threat management capabilities to ensure network integrity.
- Full UniFi Integration: Seamlessly integrates with UniFi devices for a comprehensive and unified network management experience.
Product Quality and Performance
The UDM-Pro-Max is designed with high-quality components to ensure reliability and durability, even in the most demanding network environments. Its enhanced cooling system ensures optimal performance without overheating, even under heavy loads.
Specifications
- CPU: Advanced multi-core processor
- Network Interfaces: Multiple 10G SFP+ ports, Gigabit Ethernet ports
- Wi-Fi Technology: Wi-Fi 6E capability
- Storage: Options for SSD expansion
- Management Software: UniFi Network Controller
Purpose of Use
The UDM-Pro-Max is aimed at large enterprises, tech-heavy smart homes, and service providers who need a robust and scalable solution to manage their network operations efficiently. It is also suitable for environments requiring high-density connectivity and advanced security.
How to Use
Install the UDM-Pro-Max in a network rack, connect it to your internet service and power it up. Configure the device through the UniFi Network Controller interface, which allows for full customization and management of your network, security settings, and connected devices.
Supported Industries
Ideal for industries that require robust network infrastructure, such as telecommunications, data centers, large retail operations, educational institutions, and government buildings.
Benefits & Compatibility
The UDM-Pro-Max provides extensive benefits including enhanced network speed and reliability, superior security controls, and the ability to manage thousands of clients and devices. It is compatible with all existing UniFi devices and many third-party network components, ensuring a versatile and comprehensive networking solution.
Warranty and FAQs
Comes with a manufacturer’s warranty that covers hardware defects and software issues. A detailed FAQ section is available for troubleshooting and optimizing device performance.
Packaging/Weight/Dimension
The device is securely packaged to ensure protection during shipping. Detailed information on packaging dimensions, weight, and handling instructions are provided to assist in proper setup and installation.
Shop Today & Receive Your Delivery Across the UAE!
Purchase your UniFi Dream Machine Pro Max from NEOTECH and benefit from our fast, reliable delivery services, ensuring a seamless upgrade to your network management capabilities.
Best Price Guarantee
NEOTECH offers the UDM-Pro-Max at competitive prices with a guarantee to match any lower price, providing the best value for your investment.
After Sales Support
Our experienced support team is ready to assist with any setup or operational challenges, offering expert advice and timely solutions to ensure your network is functioning flawlessly.
Request for Customer Reviews and Testimonials
We encourage users of the UDM-Pro-Max to share their experiences to help us continue to improve our services and support other users.
Stock Availability
Please contact us directly to verify the availability of the UniFi Dream Machine Pro Max. We strive to maintain accurate stock levels for prompt delivery.
Get in Touch
For more information or assistance with your UDM-Pro-Max purchase, contact our expert support team. We are ready to provide personalized assistance to meet your advanced networking needs.
Disclaimer
All information provided is for general informational purposes only and may change without notice. Product images are for illustration purposes only and may not fully represent the actual product. Prices and availability are subject to change; please confirm all details with our sales team before making a purchase.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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