NEO Digital
UniFi Mobile Router UMR-US
UniFi Mobile Router UMR-US
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Experience dependable, high-speed mobile internet with the UniFi Mobile Router UMR-US. Perfect for remote work, travel, and outdoor events. Available now at NEOTECH.
Overview
The UniFi Mobile Router (UMR-US) is tailored for professionals and organizations needing reliable internet connectivity in transient or remote environments. This device ensures seamless access to high-speed internet, enabling effective communication and data transfer wherever you are.
Product Description
The UMR-US offers robust LTE connectivity, providing a stable and fast internet connection for devices on the move. It features a compact design, making it ideal for travel or outdoor use, and supports multiple simultaneous connections, allowing teams to stay connected and productive. The router is managed through the UniFi Network Controller, which offers advanced configuration options and real-time monitoring.
Key Features
- LTE Connectivity: High-speed internet access through LTE networks, supporting multiple bandwidths for optimal performance.
- Dual-SIM Slots: Increased network reliability and coverage flexibility with support for two SIM cards.
- Integrated VPN: Enhanced security for sensitive communications, with easy setup and management.
- Long Battery Life: Built-in battery for extended use, ideal for long hours away from power sources.
- UniFi Network Integration: Full integration with the UniFi ecosystem for seamless management alongside other UniFi devices.
Product Quality and Performance
The UMR-US is designed with durability and portability in mind, featuring a rugged casing that resists the wear and tear of mobile use. Its high-performance antennas ensure excellent signal reception and transmission, providing consistent and reliable connectivity.
Specifications
- Network Interfaces: Multiple LTE bands supported for broad carrier compatibility.
- Battery: High-capacity battery designed for all-day use.
- Management: Configurable through the UniFi Network Controller for easy setup and maintenance.
- Security Features: Built-in firewall and VPN capabilities for secure internet access.
- Dimensions: Compact and lightweight, easy to carry in a bag or pocket.
Purpose of Use
The UniFi Mobile Router is especially useful for:
- Remote Workers: Providing a reliable internet connection in areas with limited access.
- Event Organizers: Ensuring event staff and systems have stable internet for operations.
- Travelers: Keeping connected while on the move, in any location.
- Emergency Services: Deployable internet solution for disaster recovery and emergency operations.
How to Use
To deploy the UniFi Mobile Router:
- Insert the required SIM cards.
- Charge the device or connect to a power source.
- Power on and connect to the UniFi Network Controller for initial setup and network configuration.
- Connect devices via Wi-Fi to start using the internet.
Supported Industries
This router is highly suitable for industries that require reliable internet access on-the-go, including field services, construction, event management, and emergency response teams.
Benefits & Compatibility
- Reliable Internet Access: Keeps you connected in locations without traditional Wi-Fi.
- Secure Connection: Protects data with advanced security features.
- Easy to Manage: Simplifies network management with cloud-based tools.
- Versatile Use: Adaptable to various mobile and remote scenarios.
Warranty and FAQs
Includes a manufacturer's warranty that covers hardware defects and malfunctions, complemented by a detailed FAQ section for troubleshooting common issues.
Packaging/Weight/Dimension
Comes packaged with the router, charging equipment, user manual, and warranty information. Designed for easy transport and quick setup.
Shop Today & Receive Your Delivery Across the UAE!
Purchase the UniFi Mobile Router from NEOTECH and enjoy reliable mobile internet connectivity delivered directly to your location.
Best Price Guarantee
At NEOTECH, we offer the UniFi Mobile Router at competitive prices, ensuring you receive excellent value for your investment in mobile networking.
After Sales Support
Our dedicated support team is available to assist with any setup, configuration, or troubleshooting queries, helping you to fully utilize the capabilities of your new mobile router.
Request for Customer Reviews and Testimonials
We encourage our customers to share their experiences with the UniFi Mobile Router to help others make informed decisions and to aid in our continuous product improvement.
Stock Availability
Please contact us directly to check the current availability of the UniFi Mobile Router. We strive to maintain accurate stock levels to meet your needs promptly.
Get in Touch
For more detailed information or assistance with your purchase of the UniFi Mobile Router, contact our customer support team. We are committed to providing personalized assistance tailored to your networking needs.
Disclaimer
All information provided is for general informational purposes only and may change without notice. Product images are for illustration purposes only and may not fully represent the actual product. Prices and availability are subject to change; please verify all details with our sales team before making a purchase.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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