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NEO Digital

Taiyun 21.5 24 Inch Touch Screen Self Ordering Machine Self Service Payment Ordering Kiosk

Taiyun 21.5 24 Inch Touch Screen Self Ordering Machine Self Service Payment Ordering Kiosk

Regular price Dhs. 6,971.43 AED
Regular price Dhs. 7,813.71 AED Sale price Dhs. 6,971.43 AED
Sale Sold out
Taxes included. Shipping calculated at checkout.

Shipping

Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Streamline your service with Taiyun’s Self-Ordering Machine, available in 21.5 and 24 inch models. Equip your business with the ultimate self-service payment and ordering kiosk.


Overview

Elevate your business operations with the Taiyun Touch Screen Self-Ordering Machine, available in both 21.5 and 24 inch models. This self-service payment ordering kiosk is designed to offer customers a fast, intuitive ordering experience, reducing wait times and enhancing overall satisfaction.

Product Description

The Taiyun Self-Ordering Machine integrates cutting-edge technology with user-friendly functionality to provide a seamless ordering and payment solution. Available in two sizes, 21.5 and 24 inches, this kiosk features a high-resolution touch screen that makes navigation and interaction effortless. Ideal for fast-casual restaurants, cafes, and retail environments, it allows customers to independently browse menus, customize orders, and complete transactions without staff assistance.

Key Features

  • Choice of Sizes: Available in 21.5 and 24 inch screens to fit different space and visibility requirements.
  • High-Resolution Touch Screen: Ensures clear, responsive interaction for a hassle-free ordering experience.
  • Versatile Applications: Suitable for a wide range of industries including food service and retail.
  • Integrated Payment System: Supports various payment methods, ensuring a smooth checkout process.

Product Quality and Performance

Constructed with commercial-grade components, the Taiyun Self-Ordering Kiosk is built to endure the demands of high-traffic areas. Its durable design ensures longevity and continuous performance, making it an ideal investment for businesses looking to enhance operational efficiency.

Specifications

  • Display: Capacitive touch screen, available in 21.5 and 24 inches
  • Operating System: Supports latest versions of Android and Windows
  • Connectivity: Wi-Fi, Bluetooth, Ethernet
  • Payment Options: NFC, credit/debit card readers, mobile payment compatibility
  • Dimensions: Vary based on model size

Purpose of Use

This kiosk is perfect for businesses that wish to streamline their service process and improve customer interaction. By allowing customers to take charge of their orders and payments, it helps reduce queues and wait times, improving overall service speed and efficiency.

How to Use

Customers can start their order by interacting with the touch screen, where they can browse the menu, select items, customize their order as needed, and proceed to pay using the integrated payment system. The intuitive user interface ensures a straightforward and satisfying experience.

Supported OS/Application/Industries

The kiosk's software is highly adaptable, making it suitable for integration with various POS systems and applications across food service, retail, and hospitality industries.

Benefits & Compatibility

  • Improved Service Speed: Minimizes customer wait times and increases turnover rates.
  • Enhanced Customer Satisfaction: Offers an engaging, user-driven ordering experience.
  • Operational Efficiency: Reduces the need for staff to manage orders and payments, allowing them to focus on other customer service tasks.

Warranty and FAQs

Includes a standard one-year warranty with options for extended coverage. Our FAQ section online provides answers to common operational questions.

Packaging/Weight/Dimension

The kiosk is packaged securely to ensure it arrives in perfect condition and is designed for easy assembly and installation.

Stock Availability

Contact our sales team for the most current information on availability and lead times. Typically, units are ready for dispatch within 10-15 working days.

Best Price Guarantee

We strive to offer the best prices and will match any advertised price for similar kiosk systems.

After Sales Support

Our dedicated support team is available to assist with any setup or operational issues, ensuring that your kiosk remains functional and efficient.

Request for Customer Reviews and Testimonials

We encourage customers to share their experiences with the Taiyun Self-Ordering Machine to help others make informed decisions.

Get in Touch

For more detailed information or specific inquiries, our customer support team is ready to provide expert advice and personalized solutions.

Disclaimer

All specifications and details are subject to change without notice. Product images are for illustrative purposes only and may not accurately represent the actual product. Confirm all details with our sales team before making a purchase

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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