NEO Digital
LENOVO THINKPAD X1 CARBON GEN 11 Laptop - 13th Gen i7-1365U, 32GB, 512GB SSD, 14" WUXGA Touch
LENOVO THINKPAD X1 CARBON GEN 11 Laptop - 13th Gen i7-1365U, 32GB, 512GB SSD, 14" WUXGA Touch
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Elevate your work with the Lenovo ThinkPad X1 Carbon Gen 11, featuring a 13th Gen Intel i7-1365U, 32GB RAM, 512GB SSD, and a responsive 14-inch WUXGA touch display. Designed for the demanding professional.
Overview
The Lenovo ThinkPad X1 Carbon Gen 11 is a premium ultrabook that blends top-tier performance with mobility. This edition boosts productivity with advanced processing power, more memory, and an interactive touch screen.
Product Description
The ThinkPad X1 Carbon Gen 11 is powered by the 13th Gen Intel Core i7-1365U processor, delivering exceptional speed and efficiency. With 32GB of RAM, it offers unparalleled multitasking capabilities, while the 512GB SSD ensures quick access to files and applications. The 14-inch WUXGA touch display provides vibrant visuals and intuitive navigation, making it perfect for professionals on-the-go. This laptop is housed in a sleek, durable chassis that meets rigorous MIL-SPEC standards, ensuring it can handle the rigors of business travel.
Key Features
- Processor: Intel Core i7-1365U for high-end performance.
- Graphics: Integrated Intel Iris Xe Graphics for crisp, clear visuals.
- Memory and Storage: 32GB RAM and a 512GB SSD for extensive multitasking and efficient storage.
- Display: 14-inch WUXGA (1920x1200) touch display offers superior interactivity and detail.
- Connectivity: Latest Wi-Fi 6E, Bluetooth 5.2, USB-C, and Thunderbolt 4 for versatile connectivity.
- Security: Features like a fingerprint reader, facial recognition, and ThinkShutter for webcam privacy.
Specifications
- CPU: Intel Core i7-1365U
- RAM: 32GB
- Storage: 512GB SSD
- Graphics Card: Integrated Intel Iris Xe Graphics
- Display: 14-inch WUXGA (1920x1200) touch screen
- Operating System: Windows 11 Pro
- Ports: 2x Thunderbolt 4, 2x USB-A, HDMI, headphone/microphone combo, nano-SIM slot
- Network: Wi-Fi 6E, Bluetooth 5.2
- Battery Life: Up to 16 hours
- Weight: Approx. 1.13 kg
Product Quality and Performance
This laptop is designed for high performance and reliability, ideal for power users who need a dependable and fast device that can keep up with intensive tasks and long working hours.
Purpose of Use
- Business Executives: Perfect for high-level management and anyone who needs powerful performance in meetings, presentations, and strategy sessions.
- Tech Professionals: Great for developers, engineers, and creators who require a robust machine for coding, designing, and multitasking.
- Frequent Travelers: Its lightweight and durable design make it ideal for professionals who are often mobile.
How to Set Up
- Unboxing and Powering Up: Safely unbox the laptop, connect it to the power source, and power it on.
- Initial Configuration: Follow the Windows 11 setup guide to configure user settings, including Wi-Fi and system preferences.
- Security Setup: Enroll in biometric security features such as fingerprint and facial recognition for quick and secure access.
- Software Installation: Install necessary business and productivity software tailored to your professional needs.
Benefits & Compatibility
- High-Speed Processing: Tackles complex datasets and multitasking with ease.
- Enhanced Interactivity: Touch screen enhances productivity with intuitive controls and gestures.
Warranty and FAQs
Comes with Lenovo’s standard one-year warranty, with options for extended warranties and support.
Price and Availability
Check Lenovo’s official website or trusted retailers for the latest on pricing and availability.
After Sales Support
Lenovo provides comprehensive support through various channels including a dedicated support hotline, online chat, and a detailed knowledge base.
Request for Customer Reviews and Testimonials
We encourage users to share their experiences with the ThinkPad X1 Carbon Gen 11 to assist others in making well-informed purchase decisions.
Disclaimer
Product specifications and availability are subject to change. Confirm all details with Lenovo or an authorized dealer before making a purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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