NEO Digital
Thermal Printer 80*80mm Thermal Paper Roll Pos Paper Roll 57mm*38mm
Thermal Printer 80*80mm Thermal Paper Roll Pos Paper Roll 57mm*38mm
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Ensure smooth transactions with our premium thermal printer paper rolls, available in 80x80mm and 57x38mm sizes. Perfect for POS systems in any retail or hospitality setting.
Product Description:
Optimize your point-of-sale (POS) printing capabilities with our top-quality thermal printer paper rolls, available in two sizes: 80x80mm for standard receipt printers and 57x38mm for compact, mobile printing devices. These rolls are designed to deliver high-performance results with clear, durable printouts that are essential for accurate record-keeping and customer transactions in retail, hospitality, and beyond.
Key Features:
- Multiple Sizes Available: Choose from 80x80mm rolls for desktop printers and 57x38mm rolls for smaller, mobile printers.
- Premium Thermal Paper: Provides sharp, black text and images for easy readability and scanability.
- Long-Lasting Prints: Engineered to resist heat, light, and environmental factors, ensuring that receipts and records remain legible over time.
- Eco-Friendly Options: Both sizes available in BPA-free and phenol-free versions to meet environmental and health standards.
- Bulk Packaging: Sold in packs to maximize value and convenience, reducing the need for frequent replacements.
Product Quality and Performance:
Made from high-grade thermal paper with a sensitive coating, these rolls react to the heat of the printer's thermal head, creating detailed, smudge-free images and text. They are perfect for high-volume environments where speed and clarity are paramount.
Specifications:
- Sizes: 80mm width x 80mm diameter and 57mm width x 38mm diameter
- Core Size: Standard sizes to fit most thermal printers
- Length: Varies by thickness; approximately 60 meters for 80x80mm, 18 meters for 57x38mm
- Paper Type: Thermal, requiring no ink or toner
- Compatibility: Compatible with most thermal POS printers
Purpose of Use:
These thermal paper rolls are ideal for a wide range of applications in the retail, hospitality, and service industries, where fast and reliable receipt printing is needed. They are particularly suited for environments like supermarkets, cafes, boutiques, and anywhere quick service is a priority.
Installation Instructions:
- Open the Printer: Access the printer's paper compartment by lifting or sliding open the cover.
- Remove the Old Roll: If there's a spent roll, remove it and ensure any loose paper is cleared out.
- Insert the New Roll: Place the new roll so that the paper feeds from the bottom of the roll, facing the front of the printer.
- Feed the Paper: Pull the end of the paper out slightly and close the printer compartment.
- Conduct a Test Print: Verify that the printer captures the paper correctly and prints clearly.
Supported Applications/Industries:
These rolls are essential for businesses that require efficient and clear printing of transactions, receipts, and other customer-facing documents, such as retail stores, restaurants, and bars.
Benefits:
- Enhanced Clarity: High-quality paper ensures every print is readable.
- Operational Efficiency: Quick and easy to install, helping maintain a smooth workflow.
- Cost-Effective: Bulk options and durable paper reduce the overall cost of supplies.
Warranty and Support:
While paper products typically do not come with warranties, we guarantee high quality and consistency across all batches. Customer support is available for any questions or assistance needed.
Ordering Information:
Available through office supply stores, specialized paper suppliers, or directly from our online platform. Ensure you select the correct size for your printer to avoid compatibility issues.
Get in Touch:
For more information about bulk orders or specific product queries, please contact our customer service team.
Disclaimer:
Always verify that the roll size and specifications match your printer requirements before purchasing. Specifications are subject to change without notice. Product images are for illustrative purposes and may not represent the exact product
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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