NEOTECH
TCM SERIES
TCM SERIES
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Explore the TCM Series of advanced POS systems designed for retail and hospitality businesses. Fast, reliable performance with multiple configurations. Order now!
Product Overview:
The TCM Series offers a range of advanced point-of-sale (POS) systems designed to meet the needs of retail, hospitality, and service industries. With sleek designs and powerful performance, the TCM Series ensures fast transactions, inventory management, and customer satisfaction. These systems are tailored for businesses looking for efficiency and reliability.
Product Description:
The TCM Series POS Systems are engineered for businesses that require high-performance solutions for managing transactions, inventory, and customer data. Each model in the TCM series features an intuitive touchscreen interface, allowing for quick, seamless operation by staff, improving the overall customer experience.
Designed for scalability, the TCM series offers various configurations that include multiple connectivity options, support for peripherals like barcode scanners and printers, and robust processors for handling large volumes of transactions. These systems are ideal for restaurants, retail stores, and service-oriented businesses where speed and accuracy are essential.
Key Features:
- Touchscreen Interface: Easy-to-use touchscreen for quick transaction management.
- Customizable Configurations: Flexible configurations to suit the needs of different industries, including hospitality and retail.
- Multiple Connectivity Options: Support for peripherals like printers, barcode scanners, and card readers through USB, Ethernet, and Wi-Fi.
- Durable and Reliable: Built to withstand the high demand of fast-paced business environments.
- Integrated Software Support: Compatible with various POS and business management software solutions.
Performance and Quality:
The TCM Series delivers high-performance results, making it ideal for high-traffic business environments. With powerful processors and flexible configurations, these POS systems handle everything from transaction processing to real-time inventory management. The durable design ensures long-lasting performance, even in demanding conditions.
Specifications:
- Display Type: Capacitive Touchscreen
- Operating System: Android / Windows (depending on model)
- Processor: High-speed processor for smooth operation
- RAM/Storage: Customizable RAM and storage options for business needs
- Connectivity: USB, HDMI, Ethernet, Wi-Fi
- Design: Sleek, modern design with a small footprint
How to Use:
Power up the TCM Series POS System and connect to your business network via Ethernet or Wi-Fi. Install the necessary POS or business software and connect peripherals such as barcode scanners, receipt printers, and card readers through the provided ports. The intuitive touchscreen allows staff to easily process transactions, manage inventory, and perform customer service functions.
Benefits & Compatibility:
The TCM Series is designed for compatibility with most business and POS software applications. Ideal for industries like retail, restaurants, and cafes, the TCM series helps streamline daily operations, reduce transaction times, and improve customer satisfaction.
Warranty and FAQs:
We offer a one-year warranty on all TCM Series POS Systems. For any questions about setup, compatibility, or performance, our dedicated support team is available to help.
Packaging/Weight/Dimension:
The TCM Series systems are securely packaged with the POS unit, power cable, and user manual for easy installation and setup.
Best Price Guarantee:
At Neotech, we offer the best prices for the TCM Series POS Systems. If you find a lower price elsewhere, we’ll match it to ensure you get the best deal for your business.
Shop Today & Receive Fast Delivery Across UAE:
Order your TCM Series POS System today and benefit from fast, reliable shipping across the UAE, including Dubai, Abu Dhabi, and Sharjah.
Stock Availability:
The TCM Series is typically in stock. If temporarily unavailable, restocking usually takes 10-15 business days. For urgent orders, please contact us to confirm availability.
Get in Touch:
For any inquiries or support related to the TCM Series, feel free to contact our expert team for assistance with setup, technical support, or order inquiries.
Disclaimer:
The product details provided are for general reference and may change without notice. Product images are for illustration purposes only and may not reflect the actual product. Please verify all specifications with our sales team before purchasing. Neotech assumes no responsibility for discrepancies in product availability, pricing, or specifications.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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