NEO Digital
Telpo K20 Self Ordering Kiosk
Telpo K20 Self Ordering Kiosk
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Revolutionize your service with the Telpo K20 Self Ordering Kiosk, featuring a 21.5-inch touchscreen, fast order processing, and a user-friendly interface. Ideal for restaurants and retail.
Overview:
The Telpo K20 Self Ordering Kiosk is a powerful, self-service solution designed to streamline the ordering process in high-traffic environments such as restaurants, fast food chains, and retail stores. With its large touchscreen and intuitive interface, customers can easily browse menus, place orders, and make payments, improving efficiency and enhancing customer experience.
Product Description:
The Telpo K20 Self Ordering Kiosk offers a seamless ordering experience with its 21.5-inch touchscreen display and responsive interface. Designed for busy environments, it reduces waiting time, minimizes human error, and allows businesses to optimize operations. The kiosk is customizable, offering flexibility to fit various business needs, from food and beverage services to retail checkouts.
Key Features:
- 21.5-inch Full HD Touchscreen: Large and vibrant display for easy navigation and customer interaction.
- User-Friendly Interface: Simple, intuitive design that enhances the customer experience and reduces order errors.
- Customizable UI: Flexible interface allows businesses to tailor the kiosk to their specific needs, such as menu displays, promotions, and branding.
- Multi-Payment Support: Accepts various payment methods including NFC, QR codes, and card payments.
- Efficient Order Processing: Speeds up the order-taking process, reducing customer wait times.
- Compact and Robust Design: Durable construction ideal for high-traffic areas.
- Remote Management: Easily update and manage content remotely for menu changes, promotions, and more.
Product Quality and Performance:
The Telpo K20 Self Ordering Kiosk is built for continuous use in demanding environments. Its high-quality materials ensure durability, while the high-resolution touchscreen and fast processing power offer a smooth, reliable experience for both customers and operators.
Specifications:
- Operating System: Android 9.0
- Processor: Quad-Core Processor
- Memory: 2GB RAM, 16GB Storage (expandable)
- Display: 21.5-inch Full HD touchscreen
- Payment Options: NFC, QR codes, EMV cards
- Connectivity: Wi-Fi, Ethernet, Bluetooth
- Dimensions: 380mm x 260mm x 135mm
- Weight: 8.5 kg
Purpose of Use:
The Telpo K20 Self Ordering Kiosk is perfect for restaurants, cafes, fast food chains, retail stores, and any high-traffic business that seeks to enhance service efficiency, reduce labor costs, and improve customer satisfaction.
How to Use:
Customers interact with the Telpo K20 kiosk by selecting items from the menu, customizing orders, and completing payments. Businesses can easily manage and update content remotely through its centralized management system.
Supported Industries:
- Food & Beverage: Perfect for restaurants, fast food outlets, and coffee shops.
- Retail: Ideal for retail stores looking to offer self-checkout solutions.
- Hospitality: Useful in hotels and resorts for self-service check-ins or order placements.
Benefits & Compatibility:
- Increased Efficiency: Speeds up the ordering process and reduces wait times.
- Enhanced Customer Experience: Offers a modern, self-service solution that appeals to customers.
- Cost-Effective: Reduces the need for additional staff during peak hours.
- Flexible Integration: Compatible with POS systems, payment gateways, and other business software.
Warranty and FAQs:
The Telpo K20 comes with a one-year manufacturer warranty. NEOTECH offers extensive support resources, including FAQs and troubleshooting assistance.
Packaging/Weight/Dimension:
The package includes the Telpo K20 Self Ordering Kiosk, power adapter, user manual, and setup guide, all securely packed for safe delivery.
Shop Today & Receive Your Delivery Across the UAE!
Order the Telpo K20 Self Ordering Kiosk from NEOTECH today and receive fast, reliable delivery to enhance your business operations.
Best Price Guarantee:
NEOTECH offers the Telpo K20 at the best price, backed by a price match guarantee to ensure excellent value for your investment.
After Sales Support:
Our expert team is available to assist with installation, configuration, and troubleshooting to ensure the Telpo K20 operates smoothly and efficiently.
Request for Customer Reviews and Testimonials:
We invite our customers to share their experiences with the Telpo K20 Self Ordering Kiosk to help others make informed purchasing decisions.
Stock Availability:
Due to high demand, stock levels may vary. Contact NEOTECH to check current availability and secure your Telpo K20 today.
Get in Touch:
For more information about the Telpo K20 or to explore other self-service solutions, contact NEOTECH. Our team is ready to provide expert advice and tailored support for your business.
Disclaimer:
While NEOTECH strives to provide accurate product details, specifications and features may change. Confirm your requirements with our sales team before making a purchase
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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