NEOTECH
EasyPos EPPS404 Touch screen
EasyPos EPPS404 Touch screen
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The EasyPos EPPS404 Touch Screen POS Terminal is a state-of-the-art solution designed for businesses looking to enhance their point-of-sale operations with advanced technology. This touch screen terminal combines high performance, durability, and user-friendly operation, making it ideal for fast-paced retail and hospitality environments.
Key Features
- High-Resolution Touch Screen: Features a responsive and durable touch screen for fast and easy operation, improving transaction speeds and customer interaction.
- Compact and Robust Design: Engineered to withstand the demands of daily use in busy settings, while its compact footprint saves valuable counter space.
- Powerful Processing Capabilities: Equipped with a capable processor that ensures smooth performance even during peak business hours.
- Versatile Connectivity: Includes multiple ports for connecting peripherals such as printers, scanners, and cash drawers, offering flexibility in setting up a complete POS system.
Product Quality and Performance
- Reliable Operation: Designed for continuous use, the EPPS404 can handle the rigors of high-traffic areas without compromising on speed or reliability.
- Easy to Maintain: The touch screen interface simplifies maintenance and cleaning, crucial for maintaining hygiene in food service and retail environments.
Specifications
- Display: High-resolution touch screen for clear visibility and intuitive interaction.
- Processor: Efficient processor suitable for multitasking and handling various POS applications.
- Connectivity: Includes essential interfaces such as USB, Ethernet, and serial ports.
- Build: Durable construction suitable for commercial environments, supporting prolonged operational life.
Purpose of Use
Ideal for retailers, restaurateurs, and service providers who need a reliable, fast, and efficient point of sale terminal to manage daily transactions and improve customer service.
How to Use
- Setup: Connect the POS terminal to your network and other devices via the available connectivity options. Install necessary software and configure settings according to your business needs.
- Operation: Use the touch screen interface to navigate between applications, process transactions, manage inventory, and interact with customers more effectively.
Supported OS/Application/Industries
- System Compatibility: Compatible with standard POS software, offering versatility across various platforms and operating systems.
- Industry Suitability: Perfect for use in retail stores, restaurants, cafes, and any business that requires a dependable and interactive POS system.
Benefits & Compatibility
- Enhanced Customer Interaction: The touch screen enhances customer service by speeding up transactions and reducing wait times.
- Space Efficiency: Its compact design does not sacrifice functionality for size, fitting seamlessly into smaller spaces.
Warranty and FAQs
- Warranty: Comes with a manufacturer’s warranty that covers hardware faults and service needs.
- FAQs: NEO Digital’s website includes a detailed FAQ section to assist with common issues and provide helpful tips for optimal usage.
Delivery Services (UAE)
- Quick and Secure Delivery: NEO Digital ensures fast and reliable delivery across the UAE, allowing businesses to upgrade their POS systems without delay.
After Sales Support
- Extensive Customer Support: Offers comprehensive after-sales service, including installation support, technical troubleshooting, and maintenance advice.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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