NEO Digital
HP 15-FQ5146NE Intel Core i7-1255U 16GB RAM 512GB SSD, Silver
HP 15-FQ5146NE Intel Core i7-1255U 16GB RAM 512GB SSD, Silver
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Introduction:
Introducing the HP 15-FQ5146NE in elegant Silver, featuring the powerful Intel Core i7-1255U processor, 16GB RAM, and a 512GB SSD. This versatile laptop is designed to meet both professional and personal needs, offering exceptional performance, a clear display, and a modern design.
Key Features:
- Brilliant Display: The 15.6-inch Full HD display delivers vibrant colors and sharp details, perfect for work, entertainment, and creative projects.
- Intel Core i7 Performance: The Intel Core i7-1255U processor ensures fast and efficient multitasking, ideal for demanding applications.
- 16GB RAM: Provides ample memory for running multiple applications simultaneously, enhancing your productivity.
- 512GB SSD Storage: Offers fast and reliable storage for your essential files, photos, videos, and applications.
- Slim and Lightweight Design: The sleek profile and lightweight build make it easy to carry and use anywhere.
- Long Battery Life: Enjoy extended battery life, keeping you productive and entertained throughout the day.
- Modern Connectivity: Equipped with modern connectivity options including USB-C, HDMI, and Wi-Fi, ensuring you stay connected.
Product Quality and Performance:
The HP 15-FQ5146NE is crafted with precision, ensuring exceptional quality and performance. The Intel Core i7 processor, combined with 16GB of RAM, provides powerful computing for both work and play. User testimonials highlight its reliability and robust performance, making it a popular choice in the laptop market.
Specifications:
- Dimensions: 14.11 x 9.53 x 0.71 inches
- Weight: 3.75 pounds
- Display: 15.6-inch Full HD (1920 x 1080)
- Storage Capacity: 512GB SSD
- Processor: Intel Core i7-1255U
- Memory: 16GB RAM
- Battery Life: Up to 10 hours
- Operating System: Windows 11 Home
- Materials: Durable and lightweight construction
- Connectivity: USB-C, USB-A, HDMI, Wi-Fi, Bluetooth
Purpose of Use:
The HP 15-FQ5146NE is designed to cater to a wide range of professional and personal needs. It's perfect for students, professionals, and anyone looking for a reliable laptop for everyday use.
How to Use:
To start using your HP 15-FQ5146NE, press the power button to turn it on and follow the setup instructions displayed on the screen. Keep the software updated to ensure optimal performance. Clean the device with a soft, lint-free cloth to maintain its pristine appearance.
Supported OS/Application/Industries:
The HP 15-FQ5146NE operates on Windows 11 Home, supporting a wide array of applications available on the Microsoft Store. It's particularly suited for industries such as education, business, and general home use.
Benefits & Compatibility:
- Enhanced Productivity: Increase your efficiency with powerful apps and multitasking capabilities.
- Modern Connectivity: Stay connected with the latest connectivity options.
- Energy Efficiency: Designed for energy efficiency, reducing environmental impact.
Warranty and FAQs:
The HP 15-FQ5146NE comes with a one-year limited warranty. For common questions, visit our FAQ section on the HP website. For any issues, contact our sales representative for support.
Delivery Services (UAE):
We offer reliable and prompt delivery services across the UAE, including all major cities and emirates. Our goal is to provide a swift and secure delivery experience for every customer.
After Sales Support:
Customer satisfaction is our top priority. We offer exceptional after-sales support to ensure you get the most out of your HP laptop.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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