NEOTECH
Anker everfrost powered cooler 30
Anker everfrost powered cooler 30
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Anker EverFrost Powered Cooler 30 offers a revolutionary cooling solution for adventurers, campers, and anyone needing reliable refrigeration on the go. This high-capacity, portable cooler combines cutting-edge technology and rugged durability to keep food and drinks cold or frozen, no matter where you are.
Key Features
- High Performance Cooling: Utilizes advanced cooling technology to maintain temperatures from -4°F to 68°F, ideal for keeping perishables fresh and beverages chilled.
- 30-Liter Capacity: Ample space to store meals and drinks for group outings or extended trips.
- Durable Construction: Built to withstand tough outdoor conditions with a robust exterior that resists impacts and weather.
- Energy Efficient: Optimized power consumption for longer battery life when running from a car battery or other portable power sources.
- Portable Design: Equipped with heavy-duty handles and wheels for easy transportation, even when fully loaded.
Product Quality and Performance
Designed by Anker, a leader in technology and innovation, the EverFrost Powered Cooler 30 is crafted from high-quality materials that ensure long-lasting performance. It’s perfect for maintaining cold storage in areas without access to traditional refrigeration.
Specifications
- Dimensions: Compact enough to fit in most vehicles while offering significant storage capacity.
- Weight: Optimized for portability, balancing weight with sturdy construction.
- Power Options: Can be powered through a standard 12V DC car outlet or an external battery pack.
- Temperature Range: Adjustable controls to switch from refrigeration to freezing as needed.
Purpose of Use
Ideal for:
- Outdoor enthusiasts who need reliable food and drink storage on camping, fishing, or road trips.
- Families and groups planning picnics or outdoor gatherings.
- Individuals seeking a dependable emergency cooler for power outages or disaster preparedness.
How to Use
- Setup: Connect the cooler to your chosen power source using the provided adapters.
- Operation: Pre-cool the unit before adding goods. Adjust the temperature settings according to your cooling needs.
- Maintenance: Clean the interior and exterior regularly with mild soap and water. Ensure the seals are intact and the vents are not obstructed.
- Troubleshooting: Consult the user manual for guidance on error codes or performance issues. Customer support can provide additional assistance if needed.
Supported Applications
- Extended Travel: Keeps groceries cold or frozen throughout long road trips without needing to replenish ice.
- Outdoor Events: Provides cooling at outdoor sports events, festivals, and family reunions.
- Emergency Preparedness: Stores vital medications or perishables securely during extended power losses.
Benefits & Compatibility
- Versatile Cooling: From chilling drinks to freezing food, suitable for a variety of uses.
- Robust and Portable: Easy to move and tough enough to handle rugged outdoor use.
- Energy Efficiency: Long run times on minimal power make it ideal for remote use.
Warranty and FAQs
Comes with a full manufacturer's warranty covering defects in materials and workmanship. NEO Digital’s FAQ section helps to address common questions and optimize the use of your cooler.
Delivery Services (UAE)
NEO Digital ensures fast and reliable delivery across the UAE, with careful handling to ensure your new cooler arrives in perfect condition.
After Sales Support
Our customer service team is available to assist with any operational queries or issues, ensuring you can fully enjoy the benefits of your Anker EverFrost Powered Cooler 30.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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