NEOTECH
Wacom DTK-2451 / DTH-2452
Wacom DTK-2451 / DTH-2452
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview:
The Wacom DTK-2451 and DTH-2452 Interactive Pen Displays are versatile tools designed for professionals who require precision and reliability in digital environments. With a spacious 24-inch HD display, these devices provide a natural pen-on-screen experience, making them ideal for creative work, digital presentations, and interactive applications in business and education. The DTK-2451 model offers pen input, while the DTH-2452 adds multi-touch capabilities, enhancing functionality and user interaction.
Product Description:
Transform your workspace with the Wacom DTK-2451 / DTH-2452 Interactive Pen Displays. Both models feature a large 24-inch full HD screen with a 1920 x 1080 resolution, providing sharp visuals and a comfortable surface for digital drawing, writing, and annotation. The Wacom Pro Pen, included with both models, delivers 2,048 levels of pressure sensitivity, ensuring a natural and responsive feel. The DTH-2452 goes a step further with multi-touch support, allowing intuitive gestures for zooming, rotating, and navigating your digital content. These displays are ideal for professionals in fields such as digital art, education, healthcare, and business who need a reliable tool for interactive presentations and creative projects.
Key Features:
- 24-Inch Full HD Display: Provides a large workspace with 1920 x 1080 resolution for crisp, clear visuals, ideal for detailed work and interactive presentations.
- Wacom Pro Pen with 2,048 Levels of Pressure Sensitivity: Offers a natural feel with high precision, perfect for digital art, design, and note-taking.
- Multi-Touch Capability (DTH-2452 Only): Supports intuitive gestures such as pinch-to-zoom, rotate, and swipe, enhancing user interaction and workflow efficiency.
- Customizable ExpressKeys and Touch Strips: Allows for quick access to shortcuts and frequently used functions, streamlining workflow and productivity.
- Adjustable Stand and VESA Mount Compatibility: Provides ergonomic flexibility, allowing users to adjust the display angle or mount it to suit different work environments.
- Durable Design: Built to withstand daily use in professional settings, ensuring longevity and reliability.
Product Quality and Performance:
The Wacom DTK-2451 and DTH-2452 Interactive Pen Displays are built for high performance and durability, offering a premium user experience. The large screen size, combined with the responsive pen and multi-touch features (DTH-2452), provides a versatile platform for a wide range of professional applications. These displays are highly valued by users for their precision, versatility, and ease of use, making them suitable for creative and interactive work environments.
Specifications:
- Display Size: 24 inches
- Resolution: 1920 x 1080 pixels (Full HD)
- Pen Technology: Wacom Pro Pen with 2,048 levels of pressure sensitivity
- Touch Capability: Multi-touch (DTH-2452 only)
- Connectivity: USB, HDMI, DVI-I, DisplayPort
- Dimensions: 654 x 400 x 55 mm (without stand)
- Weight: 6.5 kg (without stand)
- Compatibility: Windows 7 or later, macOS 10.12 or later
Purpose of Use:
The DTK-2451 and DTH-2452 are ideal for professionals in digital art, graphic design, education, healthcare, and business sectors. They provide a reliable and intuitive platform for creating digital content, conducting interactive presentations, and enhancing educational and collaborative experiences.
How to Use:
To use the Wacom DTK-2451 / DTH-2452 Interactive Pen Displays, connect them to your computer via USB and your choice of video inputs (HDMI, DVI-I, or DisplayPort). Install the necessary drivers from the Wacom website. Once set up, use the Wacom Pro Pen to interact directly with the display, drawing, writing, or annotating with precision. For the DTH-2452, take advantage of multi-touch gestures for enhanced navigation and control. Customize the ExpressKeys and touch strips to streamline your workflow.
Supported OS/Application/Industries:
These pen displays are compatible with Windows and macOS operating systems. They are suitable for use in various industries, including digital art, graphic design, education, healthcare, and corporate settings where precision tools and interactive displays are essential.
Benefits & Compatibility:
The Wacom DTK-2451 and DTH-2452 provide a natural and interactive digital experience, enhancing creativity and productivity. Their compatibility with multiple platforms ensures they are versatile tools for various professional environments.
Warranty and FAQs:
The Wacom DTK-2451 / DTH-2452 Interactive Pen Displays come with a 1-year limited warranty. For common questions about usage, compatibility, and setup, refer to our FAQs section to ensure a smooth experience.
Packaging/Weight/Dimension:
These pen displays are packaged securely in an eco-friendly box for safe shipping. The product dimensions are 654 x 400 x 55 mm, and they weigh 6.5 kg (without stand), making them suitable for various professional environments.
Shop Today & Receive Your Delivery Across the UAE:
Order the Wacom DTK-2451 / DTH-2452 Interactive Pen Display today and enjoy fast, reliable delivery across the UAE. Enhance your digital workflow with these powerful and versatile tools.
Best Price Guarantee:
We offer a best price guarantee on the Wacom DTK-2451 / DTH-2452 Interactive Pen Displays, ensuring you receive excellent value for these premium products.
After-Sales Support:
Our dedicated after-sales support team is here to assist with any inquiries or concerns, providing comprehensive support from purchase to use.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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