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NEOTECH

Epson TM-T20II Receipt Printer

Epson TM-T20II Receipt Printer

Regular price Dhs. 571.43 AED
Regular price Dhs. 628.57 AED Sale price Dhs. 571.43 AED
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Taxes included. Shipping calculated at checkout.

Shipping

Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Overview

The Epson TM-T20II is a reliable and economical thermal receipt printer designed to meet the needs of low to medium volume retailers. Offering durability and ease of use, this printer is an excellent choice for retailers, food service operators, and hospitality providers looking for a cost-effective solution that does not compromise on performance.

Key Features

  • Fast Printing: Delivers receipt printing speeds up to 200mm per second, reducing customer wait times and improving service efficiency.
  • Energy Efficiency: ENERGY STAR qualified, ensuring lower power consumption which helps reduce operational costs.
  • Easy Setup and Maintenance: Features simple drop-in paper loading and auto-cutter to facilitate everyday operations and maintenance.
  • Versatile Connectivity: Comes with dual interfaces, including USB and Serial, to provide flexible connectivity options.

Product Quality and Performance

  • Reliable Performance: Built to handle the demands of high transaction environments, ensuring long-lasting reliability and minimal downtime.
  • High-Quality Printing: Uses thermal technology to produce crisp, clear receipts, enhancing readability for customers and staff.

Specifications

  • Printing Method: Direct thermal
  • Print Speed: Up to 200 mm/sec
  • Resolution: 203 dpi
  • Interfaces: USB and Serial as standard, with optional Ethernet
  • Paper Width: Supports 80mm or 58mm widths

Purpose of Use

Ideal for small to medium-sized businesses in retail, food service, and hospitality sectors that require a dependable printing solution to manage their daily transactions.

How to Use

  • Setup: Connect the printer to your point of sale system using the provided USB or Serial cable, install necessary drivers, and load the thermal paper roll.
  • Operation: Configure the printer through your POS software settings and use it to print receipts efficiently during business operations.

Supported OS/Application/Industries

  • System Compatibility: Compatible with most operating systems including Windows, iOS, and Android, facilitating easy integration with various POS systems.
  • Industry Suitability: Best suited for retail shops, cafes, and small restaurants where quick, reliable receipt printing is essential.

Benefits & Compatibility

  • Cost-Effective: Offers significant savings in running costs due to its energy efficiency and durable design.
  • Space-Saving: Compact size allows for installation in tight spaces without sacrificing performance or accessibility.

Warranty and FAQs

  • Warranty: Comes with a standard manufacturer’s warranty that covers defects and servicing.
  • FAQs: NEO Digital’s website includes a comprehensive FAQ section that provides support for setup, troubleshooting, and optimal use of the printer.

Delivery Services (UAE)

  • Reliable and Fast Delivery: NEO Digital ensures quick and secure delivery across the UAE, enabling rapid setup and integration of the printer into your business.

After Sales Support

  • Comprehensive Customer Support: Offers excellent after-sales service, including technical assistance and maintenance tips to ensure the printer continues to operate efficiently.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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