NEOTECH
Zebra PS20 Personal Shopper
Zebra PS20 Personal Shopper
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Introduction
The Zebra PS20 Personal Shopper is an advanced mobile device designed to enhance the shopping experience and improve operational efficiency in retail environments. Featuring a user-friendly interface and robust connectivity options, this device empowers customers and staff with powerful shopping and management tools.
Key Features
- User-Friendly Design: Intuitive touch interface for easy navigation and use.
- Advanced Scanning: Fast and accurate barcode scanning capabilities.
- Versatile Connectivity: Supports Wi-Fi for seamless integration with store systems.
- Rugged Construction: Built to withstand everyday retail use.
- Customer Engagement: Enables personalized promotions and product information.
Product Quality and Performance
The Zebra PS20 is engineered for superior performance and durability. Its advanced technology ensures smooth operation, while its rugged design guarantees reliable performance in high-traffic retail environments. This device excels in providing consistent and dependable service.
Specifications
- Display: High-resolution touch screen
- Scanning Technology: 1D and 2D barcode scanning
- Connectivity: Wi-Fi, Bluetooth
- Dimensions: 195 x 80 x 50 mm
- Weight: 330 grams
- Material Composition: High-quality, durable materials
Purpose of Use
The Zebra PS20 is designed to streamline shopping experiences and improve efficiency in retail environments. It is perfect for enabling self-service shopping, inventory management, and personalized customer interactions.
How to Use
Using the Zebra PS20 is straightforward:
- Power On the device and connect to the store's Wi-Fi network.
- Navigate through the touch interface to access shopping tools and information.
- Scan barcodes to add items to the shopping cart or retrieve product information.
- Utilize the device for personalized promotions and efficient inventory management.
Supported Applications/Industries
The Zebra PS20 is versatile and suitable for various applications in the retail industry, including:
- Self-Service Shopping: Allowing customers to scan and bag items as they shop.
- Inventory Management: Enabling staff to manage stock levels efficiently.
- Customer Engagement: Providing personalized promotions and product details.
Benefits & Compatibility
The Zebra PS20 offers numerous benefits, including:
- Enhanced Shopping Experience: Improves customer satisfaction with self-service options.
- Operational Efficiency: Streamlines inventory management and reduces checkout times.
- User-Friendly: Intuitive interface simplifies use for customers and staff.
- Durability: Built to withstand the demands of a busy retail environment.
- Cost-Effective: Increases efficiency, reducing labor costs and improving customer service.
Warranty and FAQs
We provide a comprehensive one-year warranty covering all manufacturing defects. Our FAQ section addresses common concerns, ensuring users have the information they need for a seamless experience. For any issues, our after-sales support team is available to assist with troubleshooting and maintenance procedures if necessary.
Delivery Services (UAE)
We offer reliable and timely delivery services across the UAE, ensuring that your Zebra PS20 Personal Shopper arrives safely and promptly. Our delivery network covers major cities and emirates, reflecting our commitment to excellent service.
After Sales Support
Our dedicated after-sales support team is here to ensure your complete satisfaction with the Zebra PS20. We offer comprehensive support to address any issues and provide guidance on optimal use and maintenance.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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