NEOTECH
Epson Slip Printer TM-U950
Epson Slip Printer TM-U950
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Introduction
Introduce high-level security and efficiency to your ID card printing with the Evolis Dualys 3 ID Card Printer, now available at NEO Digital. This robust printer is designed for organizations that require secure, high-quality ID cards, featuring advanced encoding options and dual-sided printing capabilities.
Key Features
- Dual-Sided Printing: Maximizes card functionality by allowing for comprehensive information and design on both sides.
- High-Quality Output: Produces crisp, vivid images and text for professional-grade ID cards.
- Advanced Encoding Options: Offers magnetic stripe, contact, and contactless encoding to meet a variety of security needs.
- User-Friendly Interface: Simplifies the card printing process with an intuitive setup and easy-to-use software.
Product Quality and Performance
The Evolis Dualys 3 is recognized for its reliability and exceptional print quality, making it a preferred choice for educational institutions, businesses, and government entities.
- Durability: Engineered to handle high-volume card production with consistent results.
- Versatility: Accommodates a range of ID card applications, from basic photo IDs to advanced smart cards.
- Customer Reviews: Praised for its robust performance and the high quality of its output.
Specifications
- Printing Method: Dye sublimation/thermal transfer for superior print quality.
- Print Speed: Efficiently produces dual-sided cards to speed up the printing process.
- Connectivity: Equipped with USB and Ethernet ports for easy network integration.
- Card Capacity: Features a large card input hopper for uninterrupted printing sessions.
Purpose of Use
The Dualys 3 is ideal for creating employee badges, student IDs, access control cards, and more, offering enhanced security features that are crucial for sensitive environments like schools, corporate offices, and government facilities.
How to Use
To effectively utilize the Evolis Dualys 3:
- Install the printer driver and card design software on your computer.
- Connect the printer to your computer via USB or integrate it into your network via Ethernet.
- Load the card stock and print ribbons into the printer.
- Design your ID cards using the software, and start the print job.
Supported OS/Applications/Industries
This printer is highly adaptable, supporting Windows, macOS, and Linux, making it suitable for a wide range of professional settings that require secure and reliable ID card printing.
Benefits & Compatibility
- Enhanced Security: Advanced encoding technologies ensure that cards are secure from unauthorized access.
- Operational Efficiency: Fast print speeds and dual-sided printing increase productivity.
- Ease of Integration: Compatible with existing IT infrastructures, facilitating a seamless setup process.
Warranty and FAQs
Includes a comprehensive manufacturer’s warranty and access to professional support. For more detailed information and troubleshooting, visit the NEO Digital support page.
Delivery Services (UAE)
NEO Digital offers fast and reliable delivery services across the UAE, ensuring that your ID card printing setup is up and running without delay.
After Sales Support
Our expert support team is available to assist with any setup or operational questions, helping you maximize the capabilities of your Evolis Dualys 3 ID card printer.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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