NEOTECH
ID Tech Ez-Writer Reader-Writer (IDWA-336333)
ID Tech Ez-Writer Reader-Writer (IDWA-336333)
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The ID Tech Ez-Writer Reader-Writer (IDWA-336333) is a versatile device designed for a wide range of applications where magnetic stripe cards are used. This tool efficiently reads and writes card data, making it ideal for retail, hospitality, and security sectors. With its user-friendly design and reliable performance, the ID Tech Ez-Writer enhances workflow and data management processes.
Key Features
- Dual Functionality: Capable of both reading and writing magnetic stripe card data, facilitating a variety of transactions.
- High Compatibility: Works with all standard magnetic stripe cards including ISO and AAMVA formats.
- Compact Design: Its small footprint allows for easy integration into existing setups without occupying much space.
- User-Friendly Interface: Simple setup and operation, with intuitive software that supports various operating systems.
Product Quality and Performance
- Reliability: Built to deliver consistent performance, ensuring accurate data handling with every use.
- Speed and Efficiency: Quickly processes card data, significantly reducing transaction times and improving customer service.
Specifications
- Connectivity: Connects via USB, offering plug-and-play functionality that simplifies installation.
- Compatibility: Supports multiple card formats and is compatible with Windows-based systems for seamless integration.
- Dimensions: Compact and lightweight, designed for easy placement and mobility within any business environment.
Purpose of Use
The ID Tech Ez-Writer is perfectly suited for businesses that manage membership programs, loyalty schemes, or security access controls, providing an effective solution for writing and encoding card data.
How to Use
- Setup: Connect the device to a computer via USB. Install any necessary drivers and software from ID Tech.
- Operation: Use the provided software to read from or write to magnetic stripe cards. The software interface is straightforward, allowing easy access to all functionalities.
Supported OS/Application/Industries
- System Compatibility: Compatible with Windows operating systems, ensuring broad usability across different sectors like retail, banking, and hospitality.
Benefits & Compatibility
- Enhanced Operational Efficiency: Enables businesses to quickly issue or modify magnetic stripe cards, enhancing overall workflow.
- Versatility: Ideal for a variety of applications, from creating employee ID cards to updating guest access credentials.
Warranty and FAQs
- Warranty: Comes with a standard one-year warranty, providing support and assurance for your investment.
- FAQs: NEO Digital’s website features an extensive FAQ section that offers practical solutions and operational tips.
Delivery Services (UAE)
- Prompt and Secure Delivery: NEO Digital guarantees swift and safe delivery across the UAE, helping businesses implement their new card processing solutions efficiently.
After Sales Support
- Comprehensive Support: Dedicated support team available to help with any technical issues or queries, ensuring maximum utilization of the device.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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