NEOTECH
Zebra ZXP Series 3 ID Card Printer
Zebra ZXP Series 3 ID Card Printer
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Zebra ZXP Series 3 ID Card Printer is a versatile and efficient solution for medium-volume, single or dual-sided card printing. This printer is designed to produce high-quality ID cards with speed and precision, making it an ideal choice for businesses, schools, and government agencies that require professional-grade identification cards.
Key Features
- Fast Print Speeds: Delivers vibrant, edge-to-edge color or monochrome printing quickly to keep up with demanding card issuance tasks.
- Single or Dual-Sided Printing: Optional dual-sided printing capability allows for more space for printing additional information like terms and conditions, barcode, or a signature panel.
- Intuitive User Interface: Features an easy-to-use interface and color touch points for straightforward operation and minimal training.
- Load-N-Go Ribbon Cartridge: Includes a smart Load-N-Go ribbon cartridge with a built-in cleaning roller, making ribbon changing simple, with less downtime.
Product Quality and Performance
- Print Quality: Offers sharp, photo-quality images and complex graphics thanks to its high-resolution printing capabilities.
- Efficiency: Capable of handling significant print volumes with consistent reliability, designed for continuous operation in busy environments.
Specifications
- Printing Method: Dye sublimation thermal transfer.
- Print Resolution: 300 dpi for crisp and detailed text and images.
- Connectivity: Comes standard with USB and Ethernet for easy integration into various IT environments.
- Card Capacity: 100-card covered feeder (30 mil), 45-card output hopper (30 mil).
Purpose of Use
Ideal for organizations that need to routinely produce and manage large numbers of ID cards, such as employee badges, student IDs, access control cards, and membership cards.
How to Use
- Setup: Connect the printer to your network via Ethernet or directly to a computer via USB. Install the provided software and load cards and ribbon.
- Operation: Design the ID cards using the software, select the print options, and process the print job. Cards are printed and ready to be distributed in a matter of seconds.
Supported OS/Application/Industries
- System Compatibility: Compatible with Windows and macOS, allowing integration with a variety of ID card designing software.
- Industry Suitability: Excellent for educational institutions, healthcare facilities, corporate offices, and retail membership programs.
Benefits & Compatibility
- Operational Convenience: Reduces the complexity of card printing, with easy setup, intuitive operation, and minimal maintenance requirements.
- Versatility: Supports a range of card types and technologies, including smart cards and magnetic stripe cards, adapting to diverse security needs.
Warranty and FAQs
- Warranty: Includes a standard manufacturer’s warranty, which covers parts and labor.
- FAQs: NEO Digital’s website hosts a detailed FAQ section to address common questions and provide support for troubleshooting.
Delivery Services (UAE)
- Reliable and Prompt Delivery: Fast delivery services ensure that the printer can be deployed quickly within any organization in the UAE.
After Sales Support
- Extensive Customer Support: Offers detailed after-sales service, including installation support, software troubleshooting, and regular maintenance guidance.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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