NEOTECH
Suprema Xpass S2
Suprema Xpass S2
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Explore the Suprema XPass S2, a slim, weatherproof RFID access control device with multi-card support for secure indoor and outdoor entry management.
Overview:
The Suprema XPass S2 is a compact, slimline RFID access control device designed for secure indoor and outdoor entry management. Its IP65-rated weatherproof and dustproof design makes it perfect for harsh environments, ensuring reliable operation in industrial and commercial settings. The XPass S2 supports multiple RFID card technologies, including 13.56 MHz MIFARE, DESFire, FeliCa, and NFC, offering flexible access control solutions for businesses of all sizes.
With its TCP/IP and RS485 connectivity, the XPass S2 integrates seamlessly with existing access control systems, making it ideal for upgrades or new installations. The ultra-slim design allows it to be installed discreetly at entry points without compromising security.
Product Description:
The Suprema XPass S2 is engineered to provide secure RFID access control in both indoor and outdoor environments. Its IP65 rating ensures resistance to water, dust, and temperature extremes, making it suitable for industrial applications and harsh outdoor environments. The multi-RFID compatibility allows businesses to use existing card technologies or adopt newer, more secure options such as NFC.
The XPass S2 also features PoE (Power over Ethernet) for simplified installation, reducing the need for additional power cabling. With TCP/IP and RS485 connectivity, the device can be integrated into any Suprema BioStar 2 access control platform, offering centralized management of access permissions and user data.
Key Features:
- Multi-RFID Compatibility: Supports 13.56 MHz MIFARE, DESFire, FeliCa, NFC, and 125 kHz EM cards for flexible access control.
- Slim, Compact Design: Ideal for space-constrained entry points, providing a sleek and discreet installation.
- IP65-Rated Protection: Waterproof and dustproof, designed for both indoor and outdoor use.
- PoE (Power over Ethernet): Simplifies installation by combining power and data over a single cable.
- Fast Authentication: Quick response time ensures smooth and efficient access for authorized users.
- Multiple Connectivity Options: Includes TCP/IP and RS485 for integration into existing access control systems.
- BioStar 2 Integration: Seamless integration with Suprema’s BioStar 2 platform for centralized access control management.
Product Quality and Performance:
The Suprema XPass S2 offers robust performance in demanding environments. Its IP65-rated housing makes it suitable for outdoor installations, while its multi-card support ensures compatibility with a wide range of RFID cards. With PoE support and high-speed authentication, the XPass S2 provides efficient access control for both small and large facilities.
Specifications:
- Card Compatibility: 13.56 MHz MIFARE, DESFire, FeliCa, NFC, 125 kHz EM cards
- Ingress Protection: IP65-rated (waterproof and dustproof)
- Connectivity: TCP/IP, RS485
- Power Supply: PoE (Power over Ethernet) or 12V DC
- Operating Temperature: -30°C to 50°C
- Dimensions: 80 x 120 x 11.4 mm
- Memory: 4MB Flash
- Authentication Speed: <1 second
Purpose of Use:
The Suprema XPass S2 is ideal for businesses, industrial sites, and residential complexes seeking secure entry management. Its weatherproof design makes it suitable for outdoor gates, main entrances, and parking lots, ensuring that authorized personnel can quickly and securely gain access in any environment.
How to Use:
Install the Suprema XPass S2 at access points and connect via TCP/IP or RS485 for integration with your existing Suprema BioStar 2 platform. The device supports multiple RFID card technologies, allowing users to authenticate quickly and securely. Its PoE capability simplifies installation, reducing the need for additional power infrastructure.
Supported OS/Application/Industries:
The XPass S2 is compatible with BioStar 2 and integrates with access control systems in corporate offices, factories, warehouses, government facilities, and residential complexes. It supports Windows and Linux platforms.
Benefits & Compatibility:
The Suprema XPass S2 provides multi-card compatibility and integrates seamlessly with existing access control systems. Its IP65 rating makes it reliable in outdoor environments, while the PoE feature simplifies installation. With support for BioStar 2, it offers centralized control and management of access permissions.
Warranty and FAQs:
The Suprema XPass S2 comes with a 2-year warranty. Visit the Suprema support page for detailed installation guides, FAQs, and troubleshooting resources.
Packaging/Weight/Dimension:
- Weight: 155g
- Dimensions: 80 x 120 x 11.4 mm
- Packaging: Secure packaging with installation guide and necessary cables included.
Best Price Guarantee:
We offer the best price for the Suprema XPass S2 in Dubai, UAE. Our price match guarantee ensures competitive pricing for all your access control needs.
After-Sales Support:
Our dedicated support team provides assistance with installation, configuration, and maintenance for the Suprema XPass S2. We ensure your access control system is optimized for security and efficiency.
Get in Touch:
For more information about the Suprema XPass S2, contact our expert team for advice on the best access control solutions for your business.
Stock Availability:
We strive to keep the Suprema XPass S2 in stock for fast shipping. Most orders ship within 2-3 business days, but for urgent requests, please contact us to confirm availability.
Disclaimer:
Product specifications, availability, and pricing are subject to change without notice. Images are for illustration purposes only. Please verify all details with a sales representative before making a purchase.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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