NEOTECH
Sensormatic Essential 2.0m RF Pedestal
Sensormatic Essential 2.0m RF Pedestal
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Sensormatic Essential 2.0m RF Pedestal is a cutting-edge security solution designed to provide reliable theft prevention in retail settings. Standing at 2.0 meters, this pedestal is equipped with advanced Radio Frequency (RF) technology to ensure high detection rates of tagged merchandise, making it an ideal choice for stores with wide or multiple entrance and exit points.
Key Features
- High Detection Rate: Employs RF technology to detect tagged items efficiently, minimizing losses due to theft.
- Aesthetic Design: Features a sleek, modern look that integrates seamlessly into a variety of store decors without being obtrusive.
- Robust Construction: Built to withstand the demands of busy retail environments, ensuring durability and continuous performance.
- Customizable Alarm Notifications: Includes options for different alarm sounds and visual alerts to notify staff of potential theft events effectively.
Product Quality and Performance
- Consistency and Reliability: Provides consistent detection across its height, which is essential for environments with high customer traffic.
- Ease of Maintenance: Designed for easy maintenance and troubleshooting, reducing downtime and operational disruptions.
Specifications
- Height: 2.0 meters, suitable for covering larger entrance and exit areas.
- Technology: Utilizes RF detection technology compatible with a wide range of RF tags.
- Material: Made from high-quality materials that contribute to its aesthetic appeal and long-term resilience.
- Installation: Engineered for straightforward installation, allowing quick setup and integration into existing security systems.
Purpose of Use
Ideal for medium to large retail establishments such as department stores, supermarkets, and electronics outlets, where high traffic and valuable merchandise require superior protection.
How to Use
- Installation: Install at strategic points such as store entrances/exits. Professional installation is recommended to optimize device effectiveness.
- Operation: Automatically monitors and detects RF-tagged items as they pass through the detection zone. Staff are alerted by visual and/or auditory alarms when tagged merchandise crosses the threshold without proper deactivation.
Supported OS/Application/Industries
- Industry Suitability: Especially effective in retail environments that need robust, high-performance anti-theft systems.
Benefits & Compatibility
- Enhanced Store Security: Drastically reduces shoplifting and unauthorized merchandise removal.
- Unobtrusive Security: Blends into the store environment, maintaining the aesthetic quality and shopping experience.
Warranty and FAQs
- Warranty: Comes with a standard manufacturer’s warranty, providing peace of mind and support for any issues.
- FAQs: NEO Digital’s website includes a detailed FAQ section to assist with common questions and operational guidance.
Delivery Services (UAE)
- Reliable and Fast Delivery: NEO Digital ensures that the Sensormatic Essential 2.0m RF Pedestal is delivered quickly and safely across the UAE, facilitating timely security enhancements.
After Sales Support
- Comprehensive Support: Offers dedicated after-sales support to help with any setup issues or maintenance queries, ensuring optimal performance.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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