NEOTECH
Epson EcoTank L3250 A4 Wi-Fi All-in-One Ink Tank Printer
Epson EcoTank L3250 A4 Wi-Fi All-in-One Ink Tank Printer
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
Introduction
The Epson EcoTank L3560 A4 Wi-Fi All-in-One Ink Tank Printer is a versatile printing solution that combines high-quality printing, scanning, and copying with the convenience of wireless connectivity. Designed for those who value both efficiency and quality, it's ideal for home users and small offices looking to enhance their productivity and reduce printing costs.
Key Features
- Wi-Fi Connectivity: Allows for easy wireless printing from computers, smartphones, and tablets.
- High-Yield Ink Tank System: Low-cost per print with high-volume ink tanks that are easy to refill.
- Multi-Functionality: Integrates printing, scanning, and copying in one compact device.
- High Print Quality: Delivers sharp text and vivid colors with a resolution of up to 5760 x 1440 dpi.
Product Quality and Performance
The Epson EcoTank L3560 is engineered for performance and durability. It offers reliable, high-quality outputs suitable for a variety of printing needs, from detailed reports to colorful brochures. Its consistent performance and easy maintenance make it a valuable tool for any busy home or office.
Specifications
- Print Speed: Up to 10 ppm in black and 5 ppm in color.
- Connectivity: Equipped with Wi-Fi and USB for versatile connection options.
- Paper Handling: Supports multiple paper sizes and types, enhancing its utility for diverse printing tasks.
- Scanning and Copying: Features high-resolution scanning and efficient copying, adding to its versatility.
Purpose of Use
The Epson EcoTank L3560 is designed for users who need a reliable and economical printer that can handle a variety of tasks without the hassle of frequent maintenance. It's perfect for small businesses, home offices, and educational settings where printing demands can vary.
How to Use
Set up is straightforward, with Wi-Fi connectivity enabling quick integration into any network. The printer's interface is user-friendly, allowing for easy operation, whether printing, scanning, or copying.
Supported OS/Applications
Compatible with a wide range of operating systems including Windows and macOS, ensuring it can work seamlessly with nearly any computer or mobile device setup.
Benefits & Compatibility
The Epson EcoTank L3560 offers significant operational savings with its efficient ink system, while also reducing environmental impact through less waste. Its wireless capabilities provide the flexibility to place the printer anywhere in your space, enhancing workflow and accessibility.
Warranty and FAQs
Comes with a comprehensive one-year warranty, supported by an extensive online resource center and customer support service from NEO Digital. FAQs and troubleshooting guides are readily available to assist with any operational questions.
Delivery Services
NEO Digital provides prompt and secure delivery services across the UAE, ensuring that your printer is delivered efficiently and ready to use.
After Sales Support
Our dedicated support team offers exceptional after-sales service, ready to help with setup, troubleshooting, or any other assistance needed to keep your printer running smoothly.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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