NEOTECH
Epson WorkForce Enterprise AM-C4000
Epson WorkForce Enterprise AM-C4000
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
Introducing the Epson WorkForce Enterprise AM-C4000, a powerhouse in office printing technology. This multifunction printer is engineered for high-performance tasks, seamlessly integrating printing, scanning, faxing, and copying capabilities into one efficient device. Ideal for businesses requiring robust output and reliability, the AM-C4000 streamlines workflow and boosts productivity.
Key Features
- High-Speed Printing: Delivers up to 40 pages per minute with PrecisionCore print head technology for outstanding print quality.
- Advanced Scanning: Dual-head scanner for single-pass duplex scanning to speed up document processing.
- Eco Features: Uses up to 50% less power than color lasers, reducing environmental impact.
Product Quality and Performance
The WorkForce Enterprise AM-C4000 is synonymous with durability and efficiency, equipped to handle large print volumes with ease:
- Superb Print Quality: Produces sharp texts and vibrant graphics with DURABrite Pro pigment inks.
- Reliability: Designed for heavy-duty use, it supports high monthly duty cycles without compromising performance.
Specifications
- Dimensions: 24.1 x 34.8 x 33.7 inches
- Weight: Approximately 165.3 pounds
- Max Print Resolution: 600 x 2400 dpi
- Paper Capacity: Up to 2,350 sheets, expandable
Purpose of Use
Tailored for enterprises, the AM-C4000 meets the needs of:
- High-Volume Workplaces: Large offices, educational institutions, and healthcare facilities that require efficient document management.
- Environmental Sustainability: Businesses committed to reducing their ecological footprint while maintaining high productivity.
How to Use
Leverage the AM-C4000’s capabilities for optimal office efficiency:
- Install the printer drivers and connect to your network.
- Utilize the touchscreen interface to manage print jobs and adjust settings.
- Take advantage of remote printing and scanning features for flexible work arrangements.
- Use automatic document feeding and duplexing to save time and paper.
Supported OS/Application/Industries
The AM-C4000 is compatible with various operating systems, including Windows, macOS, and Linux, making it a versatile choice for diverse industries such as legal, educational, and financial services.
Benefits & Compatibility
- Streamlined Operations: Integrates multiple functions to enhance office workflow.
- Wide Compatibility: Connects with numerous external applications and software for seamless operation.
Warranty and FAQs
Epson provides a one-year warranty with options to extend. Visit the NEO Digital product services page for FAQs and support services, ensuring your enterprise can rely on the AM-C4000 for continuous operation.
Delivery Services (UAE)
NEO Digital offers comprehensive delivery options throughout the UAE, emphasizing reliability and timeliness to ensure that your organization receives its AM-C4000 without delay.
After Sales Support
Our commitment to customer satisfaction continues with our excellent after-sales support, helping you maximize your investment in the Epson WorkForce Enterprise AM-C4000.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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