NEOTECH
Bixolon Receipt Printer SRP-350III
Bixolon Receipt Printer SRP-350III
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Bixolon SRP-350III Thermal Receipt Printer is a high-performance printer that offers fast, reliable receipt printing, ideal for retail and hospitality environments. Known for its durability and ease of use, the SRP-350III enhances customer transactions with its efficient thermal printing technology.
Key Features
- High-Speed Printing: Delivers receipts at speeds up to 250 mm/sec, ensuring quick service in fast-paced environments.
- Thermal Printing Technology: Provides clear and crisp printing that is economical and low-maintenance, without the need for ink or toner.
- Compatibility: Supports a wide range of media types and sizes, including 80mm or 58mm width paper.
Product Quality and Performance
The SRP-350III is built for continuous operation:
- Durability: Designed to withstand the rigors of high-volume environments with minimal downtime.
- Ease of Use: Simple drop-in paper loading and easy-to-operate features make it user-friendly for all staff members.
Specifications
- Dimensions: Approximately 145 x 200 x 146 mm
- Weight: Approximately 1.55 kg
- Interface Options: Includes USB, Serial, or Ethernet connectivity for versatile integration into existing systems.
- Resolution: 180 dpi, providing clear and readable text and graphics on receipts.
Purpose of Use
This printer is ideally suited for:
- Retail Stores: Enhances point-of-sale efficiency, providing customers with quick and easy checkout experiences.
- Restaurants and Cafes: Streamlines order processing and billing, essential for fast service and customer satisfaction.
- Hospitality: Useful in hotels and entertainment venues for printing tickets, bills, and other transaction receipts.
How to Use
To get the most out of your Bixolon SRP-350III:
- Connect the printer to your point-of-sale system using the appropriate interface (USB, Serial, Ethernet).
- Install the necessary drivers and software on your system to ensure compatibility and functionality.
- Load the thermal paper roll by opening the cover and placing the roll inside, following the guide for proper alignment.
- Configure your POS software settings to match the printer specifications for optimal printing results.
Supported OS/Application/Industries
The SRP-350III is compatible with various operating systems, including Windows, macOS, and Linux, making it adaptable to nearly any retail or hospitality setting.
Benefits & Compatibility
- Cost-Effective: Reduces operational costs with thermal printing that requires no ink or toner cartridges.
- Space-Saving Design: Compact size allows it to fit comfortably in small spaces at sales counters.
Warranty and FAQs
Bixolon provides a standard warranty for the SRP-350III, with options for extended service plans. Detailed support information and FAQs are available on the NEO Digital product services page.
Delivery Services (UAE)
NEO Digital ensures fast and reliable delivery across the UAE, guaranteeing that your receipt printer is delivered promptly and ready for installation.
After Sales Support
Our commitment to customer satisfaction includes providing extensive after-sales support, ensuring that any issues with your Bixolon SRP-350III are resolved quickly and effectively.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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