NEOTECH
EasyPos EPPS408 Touch screen POS system
EasyPos EPPS408 Touch screen POS system
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The EasyPos EPPS408 Touch Screen POS System is a comprehensive solution designed to enhance the efficiency and effectiveness of business operations in retail and hospitality sectors. Featuring a responsive touch screen and robust software capabilities, this system streamlines transactions, inventory management, and customer interactions.
Key Features
- Responsive Touch Screen: Offers a user-friendly interface with a responsive touch screen that simplifies operations, making it easy for staff to use and for customers to engage with self-service options.
- Robust Build Quality: Designed to withstand the demands of daily commercial use, ensuring durability and long-term reliability.
- Advanced Connectivity: Equipped with multiple connectivity options, including USB, Ethernet, and Wi-Fi, to seamlessly integrate with various peripherals and network systems.
- Versatile Software Compatibility: Supports leading POS software platforms, providing flexibility to tailor the system to specific business needs.
Product Quality and Performance
- High Performance: Powered by an efficient processor that ensures smooth operation during peak business hours, capable of handling multiple applications simultaneously.
- Maintenance Ease: Features an easy-to-clean screen and minimal maintenance requirements, ideal for busy environments where uptime is critical.
Specifications
- Display: High-resolution touch screen that enhances visibility and interaction.
- Processor: High-speed processor suited for multitasking and running complex POS applications.
- Interfaces: Comprehensive connectivity with USB, Ethernet, and Wi-Fi options.
- Construction: Sturdy build designed for commercial use, resistant to common wear and tear.
Purpose of Use
Perfect for retail stores, restaurants, cafes, and any commercial setting where fast and reliable POS operations are crucial for business success.
How to Use
- Setup: Easily set up by connecting the POS system to your network and other necessary peripherals. Install your chosen POS software and configure it to match your operational workflows.
- Operation: Train staff to use the touch screen interface for daily transactions, inventory management, and customer service tasks.
Supported OS/Application/Industries
- System Compatibility: Compatible with a wide range of operating systems and POS software, ensuring easy integration into any existing IT infrastructure.
- Industry Suitability: Ideal for sectors requiring robust, interactive POS systems, such as retail, hospitality, and entertainment venues.
Benefits & Compatibility
- Enhanced Operational Efficiency: Streamlines processes such as sales tracking, inventory updates, and customer management, enhancing overall operational efficiency.
- User-Friendly Experience: Provides an intuitive user interface that minimizes training time and enhances customer satisfaction.
Warranty and FAQs
- Warranty: Includes a comprehensive manufacturer’s warranty, supporting both hardware and software components.
- FAQs: NEO Digital’s website hosts a detailed FAQ section to address setup, usage, and troubleshooting questions.
Delivery Services (UAE)
- Reliable and Fast Delivery: NEO Digital provides efficient and secure delivery across the UAE, enabling quick and easy setup for businesses.
After Sales Support
- Robust Support: Offers extensive after-sales service, including technical support, software updates, and preventive maintenance to ensure continuous operation.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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