NEOTECH
Apple MacBook Air 13" M2 chip 256GB SSD, Space Gray, English/Arabic Keyboard
Apple MacBook Air 13" M2 chip 256GB SSD, Space Gray, English/Arabic Keyboard
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Introduction:
Introducing the Apple MacBook Air 13" in sophisticated Space Gray, featuring the powerful M2 Chip, 256GB SSD, and an English/Arabic keyboard. This sleek and versatile laptop is designed to meet both professional and personal needs, offering exceptional performance, a stunning display, and a seamless typing experience for bilingual users.
Key Features:
- Brilliant Display: The 13.6-inch Liquid Retina display offers vibrant colors and sharp details, perfect for work, entertainment, and creative projects.
- M2 Chip Performance: The advanced M2 Chip ensures lightning-fast processing speeds and efficient multitasking, ideal for demanding applications.
- 256GB SSD Storage: Ample storage space to keep your essential files, photos, videos, and applications.
- Slim and Lightweight Design: The sleek profile and lightweight build make it easy to carry and use anywhere.
- All-Day Battery Life: Enjoy up to 18 hours of battery life, keeping you productive and entertained throughout the day.
- English/Arabic Keyboard: Features a bilingual keyboard layout, providing a seamless typing experience for English and Arabic speakers.
- Eco-Friendly Materials: Constructed from sustainable materials, including recycled aluminum, promoting environmental responsibility.
Product Quality and Performance:
The Apple MacBook Air is crafted with precision, ensuring exceptional quality and performance. The M2 Chip provides top-tier processing power, making it perfect for professional tasks, creative projects, and everyday use. User testimonials highlight its reliability and robust performance, making it a leading choice in the laptop market.
Specifications:
- Dimensions: 11.97 x 8.46 x 0.44 inches
- Weight: 2.7 pounds
- Display: 13.6-inch Liquid Retina display
- Storage Capacity: 256GB SSD
- Processor: M2 Chip
- Battery Life: Up to 18 hours
- Keyboard: English/Arabic layout
- Materials: Recycled aluminum enclosure, eco-friendly components
Purpose of Use:
The MacBook Air is designed to cater to a wide range of professional and personal needs. It's perfect for students, professionals, digital artists, and anyone looking for a high-performance laptop with ample storage and a bilingual keyboard layout.
How to Use:
To start using your MacBook Air, press the power button to turn it on and follow the setup instructions displayed on the screen. Keep the software updated to ensure optimal performance. Clean the device with a soft, lint-free cloth to maintain its pristine appearance.
Supported OS/Application/Industries:
The MacBook Air operates on macOS, supporting a wide array of applications available on the Mac App Store. It's particularly suited for industries such as education, graphic design, video production, and business.
Benefits & Compatibility:
- Enhanced Productivity: Increase your efficiency with powerful apps and multitasking capabilities.
- Seamless Integration: Works seamlessly with other Apple devices and accessories.
- Energy Efficiency: Designed for energy efficiency, reducing environmental impact.
Warranty and FAQs:
The MacBook Air comes with a one-year limited warranty. For common questions, visit our FAQ section on the NEO Digital website. For any issues, contact our sales representative for support.
Delivery Services (UAE):
We offer reliable and prompt delivery services across the UAE, including all major cities and emirates. Our goal is to provide a swift and secure delivery experience for every customer.
After Sales Support:
Customer satisfaction is our top priority. We offer exceptional after-sales support to ensure you get the most out of your MacBook Air.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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