NEOTECH
Epson EcoTank L3252 A4 Wi-Fi All-in-One Ink Tank Printer
Epson EcoTank L3252 A4 Wi-Fi All-in-One Ink Tank Printer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
Introduction
The Epson EcoTank L3252 A4 Wi-Fi All-in-One Ink Tank Printer merges exceptional print quality, economical ink usage, and the convenience of wireless connectivity. This printer is designed to cater to the everyday printing needs of home users and students, offering ease of use and reliability in a compact package.
Key Features
- Wi-Fi Connectivity: Enables users to print wirelessly from computers, smartphones, and tablets.
- EcoTank Ink System: Features high-capacity ink tanks for low-cost, high-volume printing.
- All-in-One Functionality: Combines printing, scanning, and copying in a sleek unit.
- High-Quality Printing: Achieves crisp texts and vibrant colors with a maximum resolution of 5760 x 1440 dpi.
Product Quality and Performance
The Epson EcoTank L3252 is built for consistent performance and high durability, perfect for managing the diverse printing demands of a busy household or student life. It provides smooth, reliable operation and maintains high-quality outputs for all types of documents and images.
Specifications
- Print Speed: Up to 10 ppm for black and 5 ppm for color prints.
- Connectivity Options: Includes robust Wi-Fi connectivity, supporting various mobile printing protocols.
- Paper Handling: Versatile paper handling capabilities to support various paper sizes and types.
- Scanning and Copying: High-resolution scanning ensures detailed and clear copies and digital files.
Purpose of Use
The Epson EcoTank L3252 is ideally suited for home offices, students, and anyone requiring efficient and frequent printing. It is especially beneficial for users looking for an economical printing solution that does not compromise on quality or functionality.
How to Use
The L3252 is user-friendly with a straightforward setup process for Wi-Fi and daily use. Its maintenance is simplified with front-facing tanks for hassle-free ink refilling and a clear control panel for easy operation.
Supported OS/Applications
This printer supports Windows and macOS operating systems, facilitating easy integration with most computing environments and ensuring compatibility with a wide range of applications.
Benefits & Compatibility
The Epson EcoTank L3252 offers significant advantages in terms of cost-effectiveness, reducing the overall cost per print while providing the flexibility of wireless printing. Its compact design saves space, making it a perfect fit for small desks and office areas.
Warranty and FAQs
Includes a standard one-year warranty. NEO Digital provides an extensive online support center that includes FAQs, troubleshooting guides, and user manuals to assist with any printer-related issues.
Delivery Services
NEO Digital ensures reliable, prompt delivery across the UAE, with careful handling to ensure your new printer arrives in perfect condition.
After Sales Support
Our expert support team is committed to providing exceptional after-sales service, helping you with any setup challenges, maintenance questions, or troubleshooting needs.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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