NEO Digital
LENOVO ThinkPad X1 Carbon Gen 11 Laptop - 13th Gen i7-1365U, 32GB, 1TB SSD, 14" WUXGA Touch
LENOVO ThinkPad X1 Carbon Gen 11 Laptop - 13th Gen i7-1365U, 32GB, 1TB SSD, 14" WUXGA Touch
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Discover the pinnacle of productivity with the Lenovo ThinkPad X1 Carbon Gen 11, featuring a 13th Gen Intel Core i7-1365U, 32GB RAM, 1TB SSD, and a 14-inch WUXGA touch display. Perfect for professionals who demand top-tier performance and mobility.
Overview:
The Lenovo ThinkPad X1 Carbon Gen 11 is a premium ultrabook tailored for business professionals seeking a blend of high performance, exceptional mobility, and robust security in a sleek, durable chassis.
Product Description:
This latest iteration of the Lenovo ThinkPad X1 Carbon is equipped with a 13th Generation Intel Core i7-1365U processor, offering superior processing power to handle intensive tasks effortlessly. It comes with 32GB of RAM, enabling advanced multitasking capabilities, and a 1TB SSD for extensive, high-speed storage. The 14-inch WUXGA (1920x1200) touch display delivers crisp, clear visuals and responsive touch control, enhancing productivity for interactive tasks and presentations. This model maintains the series' renowned durability and includes enhanced security features like an IR camera for facial recognition, a fingerprint sensor, and comprehensive encryption options. Its ultra-light design makes it an excellent choice for professionals on the move.
Key Features:
- 13th Gen Intel Core i7-1365U Processor: High-efficiency performance for demanding business applications.
- 32GB RAM & 1TB SSD: Ample memory and vast storage space for seamless operation.
- 14-inch WUXGA Touch Display: Bright, sharp visuals with touch interaction for an enhanced user experience.
- Robust Security Features: Fingerprint reader, IR facial recognition, and ThinkShutter for privacy.
- Mil-Spec Tested Durability: Built to withstand rigorous conditions.
- Ultra-Portable: Lightweight design for easy mobility without compromising on performance.
Product Quality and Performance:
The ThinkPad X1 Carbon Gen 11 is constructed with premium materials, providing a robust yet lightweight frame that meets rigorous military standards for durability and reliability. It's designed to deliver sustained high performance, making it suitable for everything from day-to-day tasks to complex business operations.
Specifications:
- Processor: Intel Core i7-1365U, 13th Generation
- Memory: 32GB DDR4 RAM
- Storage: 1TB PCIe NVMe SSD
- Display: 14" WUXGA (1920x1200) IPS, anti-glare, touchscreen, 300 nits
- Graphics: Integrated Intel Iris Xe Graphics
- Connectivity: Wi-Fi 6E, Bluetooth 5.2, USB-C Thunderbolt 4, USB-A, HDMI, audio jack
- Operating System: Windows 11 Pro
- Dimensions: 314.5 x 221.6 x 14.9 mm
- Weight: Approximately 1.13 kg
Purpose of Use:
Ideal for high-level executives, IT professionals, and anyone who requires a dependable, secure, and high-performance laptop for mobile and office-based work.
How to Use:
To begin using the ThinkPad X1 Carbon Gen 11, charge the device fully, turn it on, and complete the Windows 11 setup process. Utilize the touchscreen functionality for direct interaction with applications, and optimize your workflow by leveraging the powerful features and connectivity options provided.
Benefits & Compatibility:
The laptop's high specifications ensure compatibility with a wide range of professional software, making it suitable for complex data analysis, programming, graphic design, and much more.
Warranty and FAQs:
Comes with Lenovo’s standard warranty, which includes support for defects and technical issues. Extended warranty options may be available for additional protection.
Shop Today & Receive Your Delivery:
Available through Lenovo’s official website and authorized retailers. Check for availability and current promotions to obtain the best deal.
Best Price Guarantee:
Compare prices across different retailers to ensure you receive the best deal for your Lenovo ThinkPad X1 Carbon Gen 11.
After Sales Support:
Lenovo provides comprehensive support services, including technical assistance and troubleshooting, to ensure that your device functions optimally.
Request for Customer Reviews and Testimonials:
If you have purchased the Lenovo ThinkPad X1 Carbon Gen 11, sharing your experience can help others make an informed decision.
Stock Availability:
Check with Lenovo or authorized dealers for the most up-to-date stock information to ensure you can purchase this laptop without any delays.
Get in Touch:
For more detailed information or assistance with the Lenovo ThinkPad X1 Carbon Gen 11, contact Lenovo’s customer support or visit an authorized retailer for expert advice and support.
Disclaimer:
Always verify the laptop’s specifications and ensure it meets your specific needs before making a purchase. Understand the return policy and warranty details provided by the retailer
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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