NEOTECH
EcoTank L3256 Wi-Fi Multifunction InkTank Printer
EcoTank L3256 Wi-Fi Multifunction InkTank Printer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
Introduction
The EcoTank L3256 Wi-Fi Multifunction InkTank Printer is designed for users who demand efficiency, versatility, and cost-effectiveness in their printing solutions. This all-in-one printer not only prints but also scans and copies, making it ideal for any busy home or small office.
Key Features
- Multifunction Capabilities: Print, scan, and copy with a single device.
- High-Yield Ink Tank: Enjoy low-cost printing with high-volume ink tanks that are simple to refill.
- Wi-Fi Connectivity: Print wirelessly from computers, smartphones, and tablets.
- Compact Design: Save space with a printer designed to fit where you need it.
Product Quality and Performance
The EcoTank L3256 offers reliable performance and superior print quality. Known for its sharp text and vibrant colors, it handles various printing tasks with ease, maintaining high efficiency and durability.
Specifications
- Print Speed: Up to 10 ppm in black and 5 ppm in color.
- Resolution: 5760 x 1440 dpi for exceptional print quality.
- Paper Handling: Supports A4, A5, A6, B5, C6 envelope, and more.
- Connectivity: Features Wi-Fi, USB 2.0, and supports mobile printing services like Apple AirPrint and Google Cloud Print.
Purpose of Use
The EcoTank L3256 is perfectly suited for home offices and small businesses that need a compact, multifunction device to handle diverse printing, scanning, and copying needs without compromising on quality or performance.
How to Use
Setting up the EcoTank L3256 is straightforward. It offers wireless connectivity that simplifies network printing, and its intuitive interface makes managing print tasks easy. Regular maintenance includes simple ink refilling and occasional nozzle checks to ensure optimal performance.
Supported OS/Applications
This printer supports various operating systems, including Windows, macOS, and Linux, making it highly compatible with most computer systems and mobile devices.
Benefits & Compatibility
With its multifunction capabilities, the EcoTank L3256 enhances productivity while reducing the need for multiple devices, saving both space and energy. Its cost-effective ink solution and wireless features make it an ideal choice for users who value both functionality and sustainability.
Warranty and FAQs
Includes a one-year standard warranty, with extended support options available. NEO Digital’s website features a comprehensive FAQ section and support resources to help users get the most out of their printer.
Delivery Services
NEO Digital ensures prompt and secure delivery services across the UAE, with careful handling and tracking for convenience and satisfaction.
After Sales Support
Our dedicated support team provides expert assistance for any technical issues, ensuring your EcoTank L3256 continues to perform at its best.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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