NEOTECH
Bixolon SRP350III Receipt Printer
Bixolon SRP350III Receipt Printer
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Bixolon SRP-350III is a highly reliable and robust thermal receipt printer designed for a wide range of environments including retail, hospitality, and services. Known for its fast printing speeds and exceptional durability, the SRP-350III is an excellent choice for businesses looking to enhance their operational efficiency and customer service.
Key Features
- High-Speed Printing: Delivers receipt printing speeds up to 250 mm/second, ensuring quick service and reduced wait times for customers.
- Thermal Printing Technology: Utilizes direct thermal printing, eliminating the need for ink or toner which enhances reliability and reduces operating costs.
- User-Friendly Design: Features drop-in paper loading and an auto-cutter, simplifying the daily operations and minimizing downtime.
- Versatile Connectivity: Offers standard USB interface with additional options for Serial, Parallel, or Ethernet, making it easy to integrate into any existing system.
Product Quality and Performance
- Built to Last: Engineered for durability with a life cycle of 60 million lines and an auto-cutter rated for 1.8 million cuts.
- Superior Print Quality: Provides a resolution of 180 dpi, ensuring clear and crisp printouts that are easy to read.
Specifications
- Print Method: Direct thermal
- Print Speed: Up to 250 mm/sec
- Resolution: 180 dpi
- Interface Options: USB, with optional Serial, Parallel, or Ethernet
- Paper Width: Supports 80 mm or 58 mm paper widths
Purpose of Use
Ideal for businesses in fast-paced environments such as retail stores, food and beverage establishments, and anywhere rapid receipt printing is required.
How to Use
- Setup: Connect the printer to your POS system using the chosen interface, install necessary drivers, and load the thermal paper roll.
- Operation: Configure the printer settings through your POS software and start processing transactions. The printer will automatically print receipts as transactions are completed.
Supported OS/Application/Industries
- System Compatibility: Compatible with Windows, OPOS, JPOS, and Linux, offering flexibility for various POS setups.
- Industry Suitability: Well-suited for the retail, hospitality, and service industries due to its fast print speeds and dependability.
Benefits & Compatibility
- Efficiency: Rapid print speeds help enhance transaction flow and improve customer satisfaction.
- Cost-Effective: Low maintenance requirements and the absence of ink or toner reduce ongoing operational costs.
Warranty and FAQs
- Warranty: Comes with a standard manufacturer’s warranty, providing protection and peace of mind.
- FAQs: NEO Digital’s website features a comprehensive FAQ section that addresses common issues and provides helpful operating tips.
Delivery Services (UAE)
- Quick and Secure Delivery: NEO Digital ensures prompt delivery across the UAE, helping businesses quickly enhance their printing capabilities.
After Sales Support
- Extensive Customer Support: Provides thorough after-sales service, including technical assistance and routine maintenance support.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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