NEOTECH
ZKTeco Access Control Fingerprint ZK (Black)
ZKTeco Access Control Fingerprint ZK (Black)
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The ZKTeco Access Control Fingerprint System in black is a state-of-the-art security solution designed for enhancing building security through biometric authentication. This advanced system offers a reliable and efficient method for controlling access, ideal for offices, warehouses, and other secure facilities where restricting and monitoring access is crucial.
Key Features
- High-Sensitivity Fingerprint Recognition: Utilizes advanced biometric technology to provide fast and accurate fingerprint recognition with minimal false rejections.
- Robust Design: Features a durable and sleek black casing that blends well with any corporate environment while providing a high level of security.
- Extensive User Capacity: Capable of storing thousands of fingerprints, suitable for both small and large organizations.
- Versatile Connectivity: Supports communication via TCP/IP, USB-host, and optional Wi-Fi, allowing for easy integration into existing network infrastructures.
Product Quality and Performance
- Reliability: Engineered to deliver consistent performance with a high rate of accuracy in fingerprint matching.
- Durability: Constructed with rugged materials to withstand physical and environmental challenges, ensuring longevity and continuous operation.
Specifications
- Technology: Optical fingerprint sensor for superior performance and reliability.
- User Capacity: Can store up to 3,000 fingerprint templates.
- Log Capacity: Maintains logs for up to 100,000 access events.
- Communication: TCP/IP, USB-host for offline data management, and optional Wi-Fi connectivity.
Purpose of Use
Ideal for businesses and institutions that require a secure and efficient way to manage access control, enhancing security protocols and managing personnel movement effectively.
How to Use
- Setup: Install the unit at entry points, connect to the network, and register users by capturing their fingerprint data.
- Operation: Users authenticate themselves via fingerprint to gain access. The system logs each entry for security and monitoring purposes.
Supported OS/Application/Industries
- System Compatibility: Compatible with ZKTeco's management software for configuration and data management.
- Industry Suitability: Perfect for corporate offices, government buildings, educational institutions, and healthcare facilities needing stringent access control measures.
Benefits & Compatibility
- Enhanced Security: Provides a high level of security by ensuring that only registered individuals can access sensitive areas.
- Operational Efficiency: Reduces the need for traditional keys or access cards, streamlining the entry process and minimizing administrative overhead.
Warranty and FAQs
- Warranty: Comes with a comprehensive warranty covering defects and support issues.
- FAQs: NEO Digital’s website includes a detailed FAQ section to assist with setup, maintenance, and troubleshooting.
Delivery Services (UAE)
- Reliable and Timely Delivery: NEO Digital ensures that the system is delivered efficiently and safely across the UAE, enabling swift security enhancements.
After Sales Support
- Comprehensive Customer Support: Offers extensive after-sales service, including technical support and maintenance to ensure optimal functionality and satisfaction.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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