NEOTECH
Citizen CT-S4000 Wide-Format Printer
Citizen CT-S4000 Wide-Format Printer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Explore the Citizen CT-S4000 for advanced wide-format printing in retail. High-speed, versatile, and cost-effective. Perfect for barcodes and receipts.
Overview
The Citizen CT-S4000 is a powerful thermal printer designed for versatile 3 and 4-inch label printing at impressive speeds. This printer is optimized for retail integration, offering advanced features like wall-mount capabilities and Flash memory for logo storage. It's engineered to meet diverse retail needs while maintaining cost efficiency and high quality.
Key Features
- Wide-Format Printing: Supports 80, 82.5, and 112 mm widths for diverse printing needs.
- High-Speed Output: Achieves speeds up to 150mm/sec for efficient receipt printing.
- Versatility: Offers desktop and wall-mount options, fitting various setups.
- Customization: Stores logos in Flash memory; prints both receipts and barcodes.
- Innovative Compression: A4 document compression for replacing traditional printers.
Product Quality and Performance
The Citizen CT-S4000 is built for busy retail environments. It handles paper widths of up to 112 mm and print speeds up to 150mm/sec, ensuring efficiency and reliability. Features like a built-in power supply, easy paper loading, and media sensors streamline operations, supporting a variety of printing tasks.
Specifications
- Paper Width: Variable options: 80, 82.5, and 112 mm
- Printing Speed: Up to 150mm/sec
- Interfaces: USB, serial, and parallel options
- Paper Capacity: Handles rolls up to 102mm
- Media Thickness: Accepts up to 0.150mm
Purpose of Use
Ideal for high-volume retail environments, the CT-S4000 enhances operational efficiency with high-quality, wide-format printing. Perfect for stores needing quick, reliable label and receipt printing.
How to Use
- Setup: Integrate the printer into your system, connect via the chosen interface, and configure settings.
- Operation: Load paper easily and monitor media sensors for smooth printing.
Supported Industries
This printer is perfect for retail, hospitality, and event management sectors where fast, reliable, and versatile printing is critical.
Benefits & Compatibility
- Efficient Operations: Quick print speeds and easy media loading reduce wait times.
- Cost-Effective: Reduces operating costs with A4 compression capabilities and built-in power supply.
- Environmental Adaptability: Works in varied retail settings with its compact design and mounting options.
Warranty and FAQs
- Warranty: Includes a one-year warranty for reliable service and support.
- FAQs: NEOTECH’s website provides detailed FAQs and responsive customer service for troubleshooting and guidance.
Delivery Services (UAE)
- Prompt and Secure Delivery: NEOTECH ensures fast and reliable delivery across the UAE, facilitating immediate deployment.
After Sales Support
- Dedicated Support: Offers comprehensive assistance, from installation to ongoing operational support, ensuring the Citizen CT-S4000 meets all your retail printing needs.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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