NEOTECH
Epson Expression 13000XL Pro A3 Scanner
Epson Expression 13000XL Pro A3 Scanner
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Discover the Epson Expression 13000XL Pro, an A3 graphics scanner with 2400 x 4800dpi resolution. Ideal for professional-grade film and graphics scanning. Shop now!
Overview:
The Epson Expression 13000XL Pro is a high-precision A3 graphics scanner, designed to deliver exceptional image quality for professional applications. Whether scanning photos, film, or graphics, this scanner ensures superior results with its advanced technology and user-friendly features.
Product Description:
The Epson Expression 13000XL Pro stands out for its high-resolution scanning capabilities, offering up to 2400 x 4800dpi resolution. Equipped with Micro Step Drive technology and a 3.8 DMax optical density, it captures the finest details with remarkable clarity. This scanner is ideal for professionals requiring accurate color reproduction and high-quality scans, making it perfect for graphic designers, photographers, and archivists.
Key Features:
- High Resolution: 2400 x 4800dpi for sharp, detailed scans.
- Wide Format: Supports up to A3 size documents.
- Advanced Software: Includes Epson Scan 2 and SilverFast 9 for enhanced image processing.
- Transparency Unit: Allows scanning of film negatives and slides.
- Optical Density: 3.8 DMax for excellent shadow detail.
Product Quality and Performance:
The Epson Expression 13000XL Pro is engineered for durability and precision. Its ReadyScan LED technology ensures quick start-up and consistent performance. Users can achieve professional-quality scans efficiently, thanks to its robust construction and reliable performance metrics.
Specifications:
- Scanner Type: Flatbed, Graphics Scanner
- Optical Resolution: 2400 x 4800dpi
- Optical Density: 3.8 DMax
- Scan Speed: 12 seconds per page (A3, 300dpi)
- Connectivity: USB 2.0
- Dimensions: 656 x 460 x 292 mm
- Weight: 20.5 kg
Purpose of Use:
The Epson Expression 13000XL Pro is ideal for professional use in graphic design, photography, and archiving. It supports a wide range of media types, including film negatives and slides, ensuring versatile application capabilities.
How to Use:
- Setup: Connect the scanner to your computer using the included USB cable.
- Software Installation: Install Epson Scan 2 and SilverFast 9 for advanced scanning options.
- Scan: Place your document or film on the scanner bed, select your desired settings in the software, and start scanning.
Supported OS/Application/Industries:
Compatible with Windows and Mac operating systems, the Epson Expression 13000XL Pro supports various applications including high-resolution graphics, film scanning, and professional photo scanning. It is particularly beneficial for industries such as graphic design, photography, and archival work.
Benefits & Compatibility:
- Professional Quality: High-resolution scans with accurate color reproduction.
- Versatile Media Handling: Scans documents, photos, film negatives, and slides.
- User-Friendly Software: Advanced image enhancement tools with Epson Scan 2 and SilverFast 9.
- Energy Efficient: Uses ReadyScan LED technology for lower power consumption.
Warranty and FAQs:
The Epson Expression 13000XL Pro comes with a 12-month on-site service warranty. For any inquiries, refer to our FAQ section or contact our customer support team for assistance.
Packaging/Weight/Dimension:
- Weight: 20.5 kg
- Dimensions: 656 x 460 x 292 mm
- Packaging: Securely packaged for safe delivery.
Shop Today & Receive Your Delivery Across the UAE:
Enhance your professional scanning capabilities with the Epson Expression 13000XL Pro. Our reliable delivery service ensures prompt and secure shipping across the UAE, including Dubai, Abu Dhabi, and Sharjah.
Best Price Guarantee:
We offer the best price guarantee in Dubai, UAE. If you find a lower price elsewhere, we will match it. Shop with confidence, knowing you're getting the best value for your money.
After Sales Support:
Our customers are our top priority. We provide exceptional after-sales support to ensure your complete satisfaction with your Epson Expression 13000XL Pro. Contact us for any assistance.
Request for Customer Reviews and Testimonials:
We value your feedback! Please share your experiences with the Epson Expression 13000XL Pro. Your insights help us improve and guide others in making informed decisions.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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