NEOTECH
Fec ST-1130W
Fec ST-1130W
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
FEC ST-1130W: Smart Terminal POS System
Overview:
The FEC ST-1130W is a sophisticated smart terminal POS system that combines robust functionality with sleek design, making it ideal for businesses looking to streamline operations and improve customer interactions. This device is particularly suited for retail and hospitality settings where efficiency and reliability are key.
Product Description:
The FEC ST-1130W smart terminal is equipped with the latest technology to handle sales transactions and manage customer data efficiently. It runs on Android OS, offering a user-friendly interface and compatibility with a wide range of applications. The terminal features a compact design, making it suitable for businesses with limited space.
Key Features:
- Advanced Operating System: Comes with Android 12, ready for POS applications, providing a stable and secure platform for all types of transactions.
- Compact Design: Despite its small size, the ST-1130W offers all the capabilities needed for a high-performance POS system.
- Flexible Connectivity: Supports various I/O ports and connectivity options, including USB and Ethernet, to accommodate different business needs.
- User-Friendly Interface: Features a projected capacitive touchscreen for ease of use and quick input.
- Durable Construction: Built to withstand the demands of daily use in a busy commercial environment.
Product Quality and Performance:
The ST-1130W is constructed with high-quality materials designed to last. It offers reliable performance under various operational conditions, ensuring minimal downtime and maximum efficiency.
Specifications:
- Operating System: Android 12 or optionally Linux Ubuntu 16.04
- Display: Projected capacitive touchscreen for responsive and precise control
- Connectivity: Includes options for USB, Ethernet, and WiFi connectivity
- Dimensions: Compact size suitable for various settings
Purpose of Use:
Ideal for retail shops, cafes, and restaurants, the FEC ST-1130W serves as a versatile point of sale solution that can handle transactions quickly and securely. It's also suitable for businesses looking to implement a modern POS system without extensive spatial requirements.
How to Use:
To get started with the ST-1130W, simply set up the device in your business environment, connect it to your network, and configure it with the necessary POS software. Training staff on its use is straightforward due to its intuitive Android interface.
Supported Industries:
This POS system is perfect for the retail and hospitality industries, where quick and efficient customer service is crucial. Its robust design also makes it suitable for more demanding service environments.
Benefits & Compatibility:
- Enhanced Efficiency: Streamlines transactions, reducing customer wait time and improving service.
- Space-Saving Design: Ideal for setups with limited counter space.
- Ease of Integration: Easily integrates with existing business systems and peripherals.
- Cost-Effective: Provides a high-quality solution without a large upfront investment.
Warranty and FAQs:
The FEC ST-1130W comes with a standard warranty that covers technical support and defects, ensuring peace of mind for business owners. Detailed FAQs are available to help troubleshoot common issues.
Delivery Services (UAE):
NEO Digital provides prompt delivery services across the UAE, ensuring businesses can quickly implement their new POS systems without delay.
After Sales Support:
Our dedicated support team is available to assist with any setup or operational questions, providing expert advice and ensuring that businesses can maximize the use of their ST-1130W smart terminal.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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