NEOTECH
Fec PP-9635
Fec PP-9635
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
FEC PP-9135W: High-Performance All-In-One Panel PC
Overview:
The FEC PP-9135W is an all-in-one panel PC that delivers exceptional performance and versatility, making it ideal for demanding environments in retail and hospitality. With its sleek design and powerful features, this device is engineered to improve service delivery and operational efficiency.
Product Description:
This advanced panel PC is equipped with a Quad-core RK-3568 processor and runs on Android 12, offering a smooth and efficient operation for various applications. The 15.6-inch TFT LCD screen provides a vibrant display with PCAP touch technology for intuitive interaction. Its compact design and multiple installation options make it versatile for any setting, while the fanless design ensures quiet operation.
Key Features:
- Powerful Quad-Core Processor: Ensures efficient multitasking and application management.
- Modern Android OS: Offers a flexible platform for a wide range of business applications.
- Large Touchscreen Display: 15.6-inch display with PCAP technology enhances user engagement.
- Fanless Design: Operates silently, suitable for quiet environments or where noise reduction is essential.
- Flexible Installation: Can be easily integrated into various business environments with multiple mounting options.
Product Quality and Performance:
Constructed with durability in mind, the PP-9135W is built to withstand the rigors of daily use in high-traffic areas, ensuring longevity and consistent performance. Its high-quality construction and reliable components make it a durable choice for businesses looking for a long-term investment.
Specifications:
- Processor: Quad-core RK-3568
- Display: 15.6-inch TFT LCD with PCAP touch technology
- Operating System: Android 12
- Memory: 4GB DDR4
- Storage: 64GB eMMC
- Connectivity: USB, Ethernet, Wi-Fi
Purpose of Use:
Ideal for businesses that need a reliable and powerful interface for customer service, point of sale transactions, or digital signage. The PP-9135W is particularly suited for sectors such as retail, hospitality, and education, where engagement and efficiency are paramount.
How to Use:
Setting up the PP-9135W involves connecting it to your business network and peripheral devices, installing the necessary applications through the Android OS, and customizing settings to suit your operational needs. Regular maintenance includes updating software, cleaning the screen, and checking connections to ensure optimal performance.
Supported OS/Application/Industries:
This panel PC supports Android 12, making it compatible with a wide range of applications designed for retail and hospitality environments. Its robust construction and versatile installation options also make it suitable for industrial applications where reliability and durability are critical.
Benefits & Compatibility:
- Enhanced Customer Interaction: Provides a dynamic interface that can be tailored to specific customer interaction needs.
- Operational Efficiency: Increases productivity with its fast processing power and multitasking capabilities.
- Longevity and Reliability: Designed to operate reliably over long periods, even in demanding environments.
- Ease of Integration: Compatible with various peripherals and network configurations, facilitating seamless integration.
Warranty and FAQs:
The FEC PP-9135W comes with a manufacturer's warranty that covers defects in materials and workmanship. Detailed FAQs and technical support are available to assist with any operational concerns.
Delivery Services (UAE):
NEO Digital provides prompt and secure delivery services across the UAE, facilitating quick installation and setup of the PP-9135W in your business environment.
After Sales Support:
Our dedicated support team offers comprehensive assistance with setup, troubleshooting, and maintenance, helping businesses maintain continuous operations with minimal downtime.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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