NEOTECH
Fec PP-8643
Fec PP-8643
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
FEC PP-8643: Ultra-Responsive All-In-One Panel PC
Overview:
The FEC PP-8643 is a versatile all-in-one panel PC, perfect for businesses seeking to enhance customer interaction through advanced technology. With its large 32-inch touchscreen and powerful computing capabilities, the PP-8643 is ideal for retail, hospitality, and information kiosks that prioritize customer engagement and operational efficiency.
Product Description:
The PP-8643 combines robust performance with an impressive display, offering a seamless and interactive user experience. Powered by an Intel® Core™ i5 processor, this device is capable of handling complex tasks with ease, making it suitable for a wide range of applications, from point-of-sale systems to interactive information stations.
Key Features:
- Large 32-Inch Touchscreen: Provides ample space for interactive applications, enhancing customer engagement.
- Powerful Intel® Processor: Ensures smooth operation of demanding applications, improving efficiency and responsiveness.
- Sleek Design: Features a modern look that complements any business setting while optimizing workspace usage.
- Extensive Connectivity: Includes multiple USB ports, Wi-Fi, and Bluetooth for comprehensive peripheral integration.
- Durability: Designed to withstand the rigors of public use, ensuring reliability and longevity in high-traffic areas.
Product Quality and Performance:
The FEC PP-8643 is built to high standards with premium materials, ensuring it can endure continuous use in demanding environments. Its thermal management system keeps the unit cool, further enhancing its durability and performance stability.
Specifications:
- Processor: Intel® Core™ i5
- Display: 32-inch touchscreen with full HD resolution
- Connectivity: Multiple USB ports, Ethernet, Wi-Fi
- Operating System: Compatible with Windows 10, facilitating a wide range of business applications
- Dimensions: Designed to fit neatly into various business environments without taking up excessive space
Purpose of Use:
This panel PC is designed for businesses that require reliable and interactive solutions for customer service and transaction management. It is particularly effective in retail stores, hospitality venues like hotels and restaurants, and any setting where customer interaction is key.
How to Use:
To set up the PP-8643, simply connect it to your business network and peripheral devices, install the necessary software, and customize the settings to your specific needs. Regular maintenance should include software updates and routine checks to ensure the touchscreen and other components are functioning optimally.
Supported OS/Application/Industries:
The FEC PP-8643 is versatile enough to support Windows 10, making it suitable for a variety of applications across different sectors such as retail, hospitality, and public services.
Benefits & Compatibility:
- Enhanced Customer Experience: The large touchscreen enhances user interaction, making it ideal for customer-facing applications.
- High Performance: Capable of running multiple applications simultaneously without lag, ensuring a smooth user experience.
- Space Efficiency: Its all-in-one design minimizes the footprint in business environments.
- Easy Integration: Supports various connectivity options for easy integration with existing systems and peripherals.
Warranty and FAQs:
The FEC PP-8643 comes with a standard manufacturer's warranty that covers defects in materials and workmanship. Detailed FAQs and technical support are available through NEO Digital’s customer service, providing peace of mind and support when needed.
Delivery Services (UAE):
NEO Digital ensures reliable and prompt delivery services across the UAE, so businesses can quickly benefit from the advanced capabilities of the PP-8643.
After Sales Support:
Our dedicated support team provides extensive assistance for any setup or operational challenges, ensuring that your business can leverage the full potential of the FEC PP-8643 without interruption.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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