NEOTECH
KDS 21.5" Restaurant Kitchen Display – Fast, Efficient, Reliable
KDS 21.5" Restaurant Kitchen Display – Fast, Efficient, Reliable
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Boost kitchen efficiency with our 21.5" touch screen display, designed for restaurants, cafes, and bakeries. Fast, reliable, and easy-to-clean KDS POS system.
Product Overview: The 21.5" Touch Screen Kitchen Display is your ultimate solution for streamlining operations in restaurants, cafes, bakeries, and fast-paced environments. Built with a true flat, capacitive touch screen interface, this display is designed for speed, accuracy, and ease of use, making it a must-have for busy kitchens.
Product Description: Maximize your restaurant's efficiency with the 21.5" Touch Screen Kitchen Display. Crafted from durable materials to endure the hectic kitchen environment, this display offers exceptional performance with an ARM Cortex A7 processor, Android 7.1.2 OS, and memory options of 1GB or 2GB DDR3. The capacitive touch technology ensures smooth interaction, while its easy-to-clean surface is perfect for maintaining hygiene in fast-paced environments.
Key Features:
- True Flat Capacitive Touch Screen: Ensures seamless interaction and effortless cleaning.
- Multiple Connectivity Options: Includes HDMI, USB, and RJ45 for flexible connectivity.
- VESA Wall Mount Support: Allows for optimal positioning in tight spaces.
- High Brightness & Resolution: Ideal for kitchens with varying lighting conditions.
Product Quality & Performance: This display undergoes rigorous testing to meet high industry standards. With a brightness of 250 cd/m2 and a wide 140° horizontal viewing angle, it guarantees clear visibility even in busy kitchens. Customers praise its robust design and how it significantly improves service accuracy and speed.
Specifications:
- Dimensions: 245×190×298 MM
- Weight: 3.1 KG
- Operating System: Android 7.1.2
- Processor: ARM Cortex A7
- Memory: 1GB/2GB DDR3
- Storage: 2/8GB Flash
Purpose of Use: Perfect for restaurants, cafes, and bakeries, this kitchen display ensures efficient order management, making it easier to deliver quality service faster. Its versatility extends to various service industries, including quick-service restaurants and upscale dining.
How to Use: Set up the display in high-traffic areas of your kitchen. Connect it to your POS system and configure it to manage orders and workflows efficiently. Its intuitive interface ensures minimal training time for staff, allowing them to focus on customer service.
Supported OS/Applications/Industries: This kitchen display is compatible with Android 7.1.2, making it an ideal choice for POS systems in restaurants, cafes, and retail sectors. It enhances workflows across the service industry, including hospitality and retail.
Benefits & Compatibility: Designed to seamlessly integrate with most POS systems, this energy-efficient kitchen display improves order accuracy and speeds up service times. Its eco-friendly design also results in cost savings over time.
Warranty & FAQs: This product comes with a one-year warranty and comprehensive customer support. For detailed FAQs, visit our customer service page or contact our after-sales support team for assistance.
Shop Today & Receive Your Delivery Across the UAE! Order today to experience swift and reliable delivery across the UAE. Equip your restaurant with our state-of-the-art kitchen display system and enhance your operations immediately.
After-Sales Support: We offer robust after-sales support, ensuring you get the most out of your purchase. Contact our team for expert advice or assistance with any concerns.
Request for Customer Reviews & Testimonials: We appreciate your feedback! Please share your experience with the 21.5" Kitchen Display to help us improve and continue serving you better.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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