NEOTECH
NEOPOS NP-R9901 Dual POS System | Core i3, 4GB RAM
NEOPOS NP-R9901 Dual POS System | Core i3, 4GB RAM
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Explore the NEOPOS NP-R9901 Dual POS System with Core i3, 4GB RAM, capacitive touch screen, and multiple industry applications.
Overview
Crafted with excellence, the NEOPOS NP-R9901 Dual POS System is designed for diverse industry needs, featuring robust performance, modern aesthetics, and advanced functionalities. This product stands out with its eco-friendly construction and innovative features, ensuring an optimal user experience.
Product Description
The NEOPOS NP-R9901 Dual POS System combines innovation and reliability, making it ideal for retail, restaurants, cafes, and more. Powered by an Intel Core i3 processor (optional upgrade to i5 or i7), it ensures smooth and efficient operations. The 10-point capacitive touch screen offers a responsive and intuitive interface, while the aluminum alloy housing provides durability and a sleek look.
Key Features
- Processor Options: Intel Core i3, optional i5, i7
- Memory: DDR4-4GB (Optional 8GB)
- Touch Screen: True Flat Capacitive, 1024*768 resolution
- Operating System: Supports Win 10 Pro, Windows 11 Pro
- Customer Display: 9.7 inches (Optional 12, 15 inches)
- Interfaces: COM2, VGA1, USB4, LAN1, DC*1
- Built-in: Wi-Fi, Bluetooth, Loudspeaker, MSR Reader
- Certification: ROHS, CE, FCC
Product Quality and Performance
The NEOPOS NP-R9901 is built to meet high-quality standards and performance benchmarks. With its durable aluminum alloy construction and reliable components, this POS system delivers consistent performance. User testimonials highlight its ease of use and reliability in demanding environments.
Specifications
- Model Number: NP-R9901
- Brand Name: NEOPOS
- Material: Aluminum Alloy
- Power Supply: 12V/5A
- Housing Material: Metal
- Resolution: 1024*768
- Certification: ROHS, CE, FCC
- Supported OS: Win 10 Pro, Windows 11 Pro
Purpose of Use
Designed for versatile applications, the NEOPOS NP-R9901 is perfect for retail, restaurants, clubs, cafes, spas, supermarkets, pharmacies, book stores, and more. It addresses the specific needs of these industries, enhancing operational efficiency.
How to Use
The NEOPOS NP-R9901 is user-friendly and easy to set up. Connect the necessary peripherals, power it on, and follow the on-screen instructions to complete the setup. For maintenance, refer to the user manual and ensure regular software updates for optimal performance.
Supported OS/Application/Industries
- Operating Systems: Win 10 Pro, Windows 11 Pro
- Applications: Retail, Restaurant, Club, Cafe, SPA, Supermarket, Pharmacy, Book Store
Benefits & Compatibility
- Compatibility: Supports a wide range of operating systems and applications.
- Benefits: Enhances operational efficiency, user-friendly interface, robust performance, and eco-friendly materials.
Warranty and FAQs
- Warranty: 1 year standard warranty, with an option to extend for 2 more years.
- FAQs: Refer to the Neotech product services page for detailed FAQs. For support, contact our sales representative.
Packaging/Weight/Dimension
- Packaging Details: Carton
- Selling Units: Single item
- Package Size: 45X22X45 cm
- Gross Weight: 7 kg
Shop Today & Receive Your Delivery Across the UAE!
Shop now and enjoy fast, reliable delivery across the UAE. Our commitment to timely and secure delivery ensures your business continues to thrive without interruptions.
Best Price Guarantee
We monitor the market to offer the best prices. If you find a lower price elsewhere, we'll match it. Shop with us for the best price guarantee in Dubai, UAE.
After Sales Support
Our top priority is customer satisfaction. We provide exceptional after-sales support to ensure a smooth experience.
Request for Customer Reviews and Testimonials
We value your feedback. Please share your experiences to help us improve and inform potential customers.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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