NEOTECH
Scanhero Long-Range 2D/1D Wireless Barcode Scanner
Scanhero Long-Range 2D/1D Wireless Barcode Scanner
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview:
The Scanhero Long-Range Barcode Scanner combines performance, durability, and versatility, making it the perfect tool for retail, logistics, and inventory management. Designed for high-speed scanning, it decodes 1D, 2D, and QR codes with ease. Featuring 3-in-1 connectivity (USB, Bluetooth, and 2.4G) and 60-day standby battery life, this scanner guarantees seamless performance in any environment, from POS systems to warehouse operations.
Product Description:
This Scanhero wireless barcode scanner delivers exceptional performance with fast scanning speeds of 300 scans per second. Its visible laser technology (650nm) ensures reliable accuracy for both short- and long-range scanning. Equipped with a 2000mAh battery, it supports 12 hours of continuous scanning on a 4-hour charge. The scanner also features offline storage, capable of holding 380,000 characters, ideal for fast-paced environments.
This lightweight (202g) scanner offers versatile connectivity via USB, Bluetooth, and 2.4G—with a wireless range of 100 meters on 2.4G and 40 meters on Bluetooth—ensuring smooth integration across platforms. The automatic scanning mode enhances usability in high-demand environments like supermarkets, logistics hubs, and POS systems.
Key Features:
- 3-in-1 connectivity: USB, Bluetooth, and 2.4G dongle.
- Fast scanning speed: 300 scans per second for rapid workflows.
- Long-range capability: 2.4G connection reaches 100m, Bluetooth up to 40m.
- 2000mAh battery: 60-day standby and 12-hour continuous use.
- Offline storage: Supports 380,000 characters (EAN-13 codes).
- Automatic scan mode: Ideal for inventory management and retail operations.
- Lightweight design: Weighs 202g for easy handling.
- Certified performance: FCC, CE, and ROHS compliant.
Product Quality and Performance:
The Scanhero barcode scanner is engineered for optimal performance in challenging environments. Certified by FCC, CE, and ROHS, it guarantees high-quality operation. Its durable build ensures consistent accuracy and scanning efficiency, meeting the needs of high-traffic retail and logistics environments.
Specifications:
- Dimensions: 173mm x 66mm x 94mm
- Weight: 202g
- Interface: USB, Bluetooth, 2.4G
- Scanning range: 5-30 cm
- Battery: 2000mAh with 4-hour charging time
- Scan speed: 300 times per second
- Offline storage: 380,000 characters (EAN-13 code)
Purpose of Use:
Designed for POS systems, warehouses, and inventory tracking, the Scanhero barcode scanner ensures efficient data capture. Its automatic scanning mode speeds up workflows, making it ideal for retail, logistics, and supermarkets.
How to Use:
- Connect via USB, Bluetooth, or 2.4G dongle.
- Select scanning mode: Switch to automatic continuous scanning if needed.
- Charge the scanner for 4 hours to enjoy 12 hours of continuous use.
- Store codes offline for easy retrieval, even without connectivity.
Benefits & Compatibility:
- Seamless integration with POS systems, warehouses, and logistics platforms.
- Energy-efficient operation for long working hours.
- Certified performance with FCC, CE, and ROHS approval.
- Universal compatibility with various devices through multiple connectivity options.
Warranty and FAQs:
- Warranty: 1-year coverage with repair and onsite training options.
- Support: Includes remote troubleshooting and online firmware upgrades.
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FAQs:
-
Q: How far can the scanner reach with Bluetooth?
A: It can scan up to 40 meters via Bluetooth. -
Q: Can the scanner work without an internet connection?
A: Yes, it supports offline storage of up to 380,000 characters.
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Q: How far can the scanner reach with Bluetooth?
Packaging/Weight/Dimension:
- Single item package size: 25cm x 20cm x 10cm
- Gross weight: 1.0 kg
- Product weight: 202g
Stock Availability:
This product is in stock and ready to ship. For bulk orders or urgent deliveries, please contact our support team to confirm availability.
Shop Today & Receive Delivery Across UAE:
Order now and enjoy fast delivery across major UAE cities, ensuring reliable, safe, and prompt service. We guarantee every order is handled with care, ensuring it reaches you on time.
Best Price Guarantee:
Find a better price? We will match it, ensuring you always get the best deal. Shop confidently, knowing you are receiving top value for your investment.
After-Sales Support:
We provide comprehensive after-sales support, including remote assistance and firmware updates, ensuring optimal performance throughout the product’s lifecycle.
Request for Reviews:
We appreciate your feedback! Share your experience with the Scanhero barcode scanner and help others make informed decisions.
Get in Touch:
Have questions about this product? Contact our customer support team for expert assistance or to learn more about customization options.
Disclaimer:
The information provided is accurate at the time of publishing. Product specifications and availability may change without prior notice. Images shown are for illustration purposes only.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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