NEOTECH
Sensormatic 1.8m EAS Ultra Post
Sensormatic 1.8m EAS Ultra Post
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Sensormatic Ultra1.8: Advanced Retail Security System
Overview:
Introducing the Sensormatic Ultra1.8 Security System, a leap forward in retail security solutions. Designed for the modern retail environment, this system combines superior theft deterrence with cutting-edge technology, ensuring your assets are protected while minimizing energy consumption.
Product Description:
The Sensormatic Ultra1.8 kit encompasses everything needed for an effective anti-theft strategy: the Ultra1.8 ABS Primary Pedestal, AMB-2011 Deactivator, Deactivator Power Cord, and 5,000 Mock Barcode Sheet Labels. This comprehensive package is tailored to meet the rigorous demands of retail security, offering an affordable, reliable solution.
Key Features:
- Advanced Electromagnetic Technology: Ensures optimal detection of tagged items to prevent theft.
- Integrated Alarm System: Combines audio and visual alarms for immediate theft deterrence.
- Jammer Detection: Enhances system integrity by identifying jamming attempts.
- 'Tags-too-Close' Technology: Prevents system interference, ensuring accurate detection.
Quality and Performance:
Constructed with high-impact ABS materials, the Sensormatic Ultra1.8 kit stands for durability. Its self-contained system minimizes shrinkage with sophisticated detection and alarming mechanisms, making it a trusted choice for retailers worldwide.
Specifications:
- Dimensions: 145cm x 41cm x 11.5cm (with base)
- Weight: Primary Pedestal - 15.1kg, Secondary Pedestal - 14kg
Purpose of Use:
The Sensormatic Ultra1.8 is specifically engineered for retail environments, including supermarkets and commercial establishments, to enhance security, deter theft, and protect assets.
Supported Applications:
Ideal for the retail industry, supermarkets, and other commercial settings requiring robust theft protection and asset management.
Benefits:
Deploying the Sensormatic Ultra1.8 kit results in a safer retail environment, reduced shrinkage, and a secure shopping experience for customers. Its reliability and performance positively impact store operations and profitability.
Warranty and FAQs:
Enjoy a 1-year warranty with comprehensive installation services in Dubai and available on demand in other emirates, offering peace of mind and dedicated support for retailers.
Delivery Services (UAE):
Benefit from fast and reliable delivery across the UAE, ensuring your security system is quickly set up and operational, enhancing your business's security without delay.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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