NEOTECH
ZKTeco SpeedFace-V5L[P] Verification Terminal
ZKTeco SpeedFace-V5L[P] Verification Terminal
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview:
The ZKTeco SpeedFace-V5L[P] is a cutting-edge verification terminal that utilizes both facial and palm recognition technologies to provide a secure and contactless method of access control and time attendance tracking. This device is perfect for high-security areas requiring efficient and reliable biometric authentication.
Product Description:
The ZKTeco SpeedFace-V5L[P] integrates advanced biometric technologies with robust security features to offer an unmatched safety mechanism for workplaces, educational institutions, and public buildings. It supports multiple authentication methods including face, palm, fingerprint, password, and card recognition, ensuring versatile and adaptive security management.
Key Features:
- Face and Palm Recognition: Utilizes visible light and infrared facial recognition paired with palm recognition to ensure accurate and hygienic user verification.
- Anti-Spoofing Algorithm: Equipped with an advanced anti-spoofing algorithm to counter fake photos, videos, or masks.
- High Capacity: Can store up to 6,000 face templates, 3,000 palm templates, 10,000 cards, and 200,000 transaction logs.
- Communication Interfaces: Includes TCP/IP, RS485, Wi-Fi, and USB host for comprehensive connectivity options.
- Speedy Verification: Delivers a verification speed of less than one second per face scan, enhancing flow rates in busy entry points.
Product Quality and Performance:
Designed for high throughput and reliability, the SpeedFace-V5L[P] is built to perform in various lighting conditions and can detect faces from up to 2 meters away. Its IP68 dust and water resistance make it suitable for both indoor and outdoor use.
Specifications:
- Model: SpeedFace-V5L[P]
- Recognition Modes: Face, palm, fingerprint, password, and RFID card
- User Capacity: 6,000 faces, 3,000 palms, 10,000 cards
- Transaction Capacity: 200,000 events
- Communication: TCP/IP, RS485, Wi-Fi, USB host
- IP Rating: IP68
- Dimensions: 91.93mm x 202.93mm x 21.5mm
Purpose of Use:
The SpeedFace-V5L[P] is ideal for securing sensitive areas within corporate offices, manufacturing plants, government buildings, and educational campuses. It ensures a high level of security while facilitating quick and non-invasive user verification.
How to Use:
To deploy the SpeedFace-V5L[P], mount it at security checkpoints. Connect the device to your network via Ethernet or Wi-Fi and configure it using the provided software. Users can enroll their biometric data directly on the device or through a connected management system.
Supported OS/Application/Industries:
This device supports integration with various access control and time attendance systems, making it adaptable for use across multiple industries where security and efficient entry management are priorities.
Benefits & Compatibility:
The SpeedFace-V5L[P] provides enhanced security by combining multiple verification technologies, reducing the risk of unauthorized access. Its robust design and quick verification capabilities make it an essential asset for any organization focusing on security and operational efficiency.
Warranty and FAQs:
NEO Digital offers a standard one-year warranty on the ZKTeco SpeedFace-V5L[P], covering any defects and providing full support for setup and troubleshooting. Detailed FAQ and support resources are available on our website.
Delivery Services (UAE):
We ensure fast and secure delivery across the UAE, so your organization can quickly enhance its security infrastructure with the SpeedFace-V5L[P].
After Sales Support:
Our commitment to excellence includes comprehensive after-sales support to ensure your satisfaction and the optimal performance of your ZKTeco device.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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