NEOTECH
SecuGen Hamster Pro 20
SecuGen Hamster Pro 20
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Secure your operations with the SecuGen Hamster Pro 20, a highly reliable biometric fingerprint reader perfect for detailed identity verification in critical environments. Buy now at NEOTECH.
Overview:
The SecuGen Hamster Pro 20 is a sophisticated biometric fingerprint reader designed to provide reliable and secure identity verification. This device is ideal for government, enterprise, and financial applications where enhanced security is paramount.
Product Description:
The Hamster Pro 20 features SecuGen's advanced optical sensor technology which captures high-quality fingerprint images in a fast and reliable manner. Its rugged build and resistance to scratches, impacts, and other environmental challenges make it suitable for use in various demanding settings. The device is user-friendly, offering plug-and-play convenience with excellent cross-platform compatibility.
Key Features:
- Advanced Optical Sensor: Ensures high-quality fingerprint imaging with excellent performance under different conditions.
- Compact and Portable: Sleek design that is easy to use and install on any workstation or mobile setup.
- FBI Certified: Meets the FBI’s Image Quality Specifications (IQS) for a single finger capture device.
- High Durability: Features a rugged sensor with a high resistance to scratches and impacts.
- Universal Compatibility: Supports various operating systems including Windows, Linux, and Android.
Product Quality and Performance:
SecuGen Hamster Pro 20 is constructed from durable materials that withstand extensive use. It is designed to perform consistently in a wide range of environments, ensuring that users can rely on it for precise and speedy biometric authentication.
Specifications:
- Sensor Type: Optical fingerprint sensor
- Resolution: 500 DPI
- Interface: USB 2.0
- Compatibility: Supports Windows, Linux, and Android devices
- Dimensions: Designed for ease of use with minimal space requirements
Purpose of Use:
The Hamster Pro 20 is used extensively in sectors requiring stringent security measures, including government services for civil ID and public safety, banking institutions for customer verification, and healthcare settings for secure access to medical records.
How to Use:
Connect the Hamster Pro 20 to a computer or other compatible device via USB. Install necessary drivers and software, then register users by capturing their fingerprint data. The device can then be used for secure log-in, identity verification, or access control based on the application's requirements.
Supported Applications/Industries:
- Government: Secure access to confidential systems and buildings.
- Financial Services: Reliable customer identification in banking and financial transactions.
- Healthcare: Access control for restricted areas and patient identification systems.
- Education: Secure log-in for educational platforms and school systems.
Benefits & Compatibility:
- Enhanced Security: Reduces the risk of unauthorized access and identity fraud.
- Improved Efficiency: Speeds up the authentication process while maintaining high accuracy.
- Ease of Use: Simple installation and maintenance with no technical expertise required.
- Cost-Effective: Provides a high return on investment by reducing security breaches and data theft.
Warranty and FAQs:
Includes a standard warranty covering defects in materials and workmanship. NEOTECH provides comprehensive support for installation, usage, and troubleshooting.
Packaging/Weight/Dimension:
The device comes securely packaged to ensure it arrives in perfect condition, ready for immediate use. The packaging includes the fingerprint reader, USB cable, and user manual.
Shop Today & Receive Your Delivery Across the UAE!
Order the SecuGen Hamster Pro 20 from NEOTECH and enjoy enhanced security with reliable biometric technology. Perfect for businesses looking for advanced identity verification solutions.
Best Price Guarantee:
NEOTECH ensures competitive pricing on the SecuGen Hamster Pro 20. If you find a lower price elsewhere, we'll match it to guarantee the best value for your purchase.
After Sales Support:
Our dedicated NEOTECH team is available to assist with any post-purchase inquiries or support needs, ensuring your complete satisfaction with our products and services.
Request for Customer Reviews and Testimonials:
We encourage customers to share their experiences with the SecuGen Hamster Pro 20 to help us improve our services and assist other customers in making informed decisions.
Stock Availability:
Please contact NEOTECH directly to confirm the availability of the SecuGen Hamster Pro 20. We aim to maintain a robust stock for prompt delivery.
Get in Touch:
For more information about the SecuGen Hamster Pro 20 or additional support, contact our expert team at NEOTECH. We are here to provide you with comprehensive service and expertise.
Disclaimer:
All information regarding the SecuGen Hamster Pro 20 is for general informational purposes only and may change. Verify all details with a NEOTECH representative before making a purchase. We are not responsible for any unintentional errors in product information. Prices and availability are subject to change without notice
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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