NEOTECH
SecuGen Hamster Pro Duo CL
SecuGen Hamster Pro Duo CL
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Elevate your security systems with the SecuGen Hamster Pro Duo CL, featuring dual biometric authentication with fingerprint and smart card capabilities. Now available at NEOTECH.
Overview:
The SecuGen Hamster Pro Duo CL is a sophisticated biometric reader designed to deliver enhanced security through dual-factor authentication. Combining fingerprint recognition with smart card technology, this device is ideal for applications requiring high-level security measures, such as government buildings, financial institutions, and healthcare facilities.
Product Description:
This biometric reader utilizes SecuGen’s proven fingerprint technology paired with a smart card reader, offering a robust solution for secure access control and identity verification. The Hamster Pro Duo CL is built to work seamlessly in diverse environments, providing reliable performance and supporting various smart card protocols. Its compact design and ease of use make it a preferred choice for enhancing security protocols without compromising convenience or efficiency.
Key Features:
- Advanced Fingerprint Sensor: Utilizes high-quality optical sensors for precise and quick fingerprint scanning.
- Integrated Smart Card Reader: Supports multiple smart card formats, enhancing flexibility and security.
- Compact and Robust Design: Engineered for durability and ease of use in various operational conditions.
- High Compatibility: Works effectively with Windows, Linux, and Android systems.
- Secure Communication: Features encryption methods for safe data transmission.
Product Quality and Performance:
The Hamster Pro Duo CL is crafted with high-quality materials to withstand extensive use in high-traffic areas. It provides consistent and accurate performance, ensuring rapid and reliable user authentication to support critical security operations.
Specifications:
- Sensor Type: Optical fingerprint sensor
- Smart Card Compatibility: Supports ISO/IEC 7816 and EMV 2000 Level 1 smart cards
- Resolution: 500 DPI
- Interface: USB 2.0 for seamless connectivity and power
- Dimensions: Ergonomically designed for easy integration into existing systems
Purpose of Use:
Perfect for sectors that require stringent security measures, including:
- Government and Military: Access control for sensitive areas
- Healthcare: Patient identification and access to medical records
- Financial Services: Secure banking and financial transactions
- Corporate: Protecting intellectual property and securing access to critical areas
How to Use:
Connect the Hamster Pro Duo CL to a PC or terminal via USB. Install the necessary drivers and software. Users register their fingerprint and smart card credentials, which are then used for dual-factor authentication, providing an additional layer of security beyond conventional methods.
Supported Applications/Industries:
- Critical Infrastructure: Enhances security protocols for power plants and telecommunications.
- Education: Secures access to labs and student records.
- Retail: Protects against unauthorized access to payment systems and sensitive customer data.
Benefits & Compatibility:
- Enhanced Security: Dual-factor authentication significantly reduces the risk of unauthorized access.
- Operational Efficiency: Quick and accurate identification speeds up the authentication process.
- User Convenience: Easy to operate, with minimal maintenance required.
- Flexibility: Supports a wide range of smart cards, making it adaptable to various user needs.
Warranty and FAQs:
Includes a standard warranty covering manufacturing defects and performance issues. NEOTECH provides a comprehensive FAQ section and expert support for troubleshooting and queries.
Packaging/Weight/Dimension:
The package includes the Hamster Pro Duo CL reader, USB cable, setup guide, and software CD. It is securely packaged to ensure protection during shipping.
Shop Today & Receive Your Delivery Across the UAE!
Secure your facility with the high-tech SecuGen Hamster Pro Duo CL, available now at NEOTECH. Ensure your operations are protected with advanced biometric technology.
Best Price Guarantee:
NEOTECH offers competitive pricing on the SecuGen Hamster Pro Duo CL. If you find a lower price elsewhere, we promise to match it to ensure you receive the best value.
After Sales Support:
Our dedicated team at NEOTECH is ready to assist with any post-purchase support needs, ensuring your complete satisfaction with our products and services.
Request for Customer Reviews and Testimonials:
We encourage our customers to share their experiences with the SecuGen Hamster Pro Duo CL to help us continually improve and assist other customers in their decision-making.
Stock Availability:
Please contact NEOTECH directly to confirm the availability of the SecuGen Hamster Pro Duo CL. We strive to keep a comprehensive stock for immediate delivery.
Get in Touch:
For more information about the SecuGen Hamster Pro Duo CL or additional support, contact our knowledgeable team at NEOTECH. We are here to provide you with comprehensive service and expertise.
Disclaimer:
All information regarding the SecuGen Hamster Pro Duo CL is for general informational purposes only and may change. Please verify all details with a NEOTECH representative before making a purchase. We are not responsible for any unintentional errors in product information. Prices and availability are subject to change without notice
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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