NEOTECH
SecuGen Hamster Pro Duo SC/PIV
SecuGen Hamster Pro Duo SC/PIV
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Combine fingerprint and smart card technologies for fortified security using the SecuGen Hamster Pro Duo SC/PIV. Ideal for government and corporate use. Get yours at NEOTECH.
Overview:
The SecuGen Hamster Pro Duo SC/PIV is an advanced biometric device combining fingerprint scanning and smart card reading capabilities. This dual-authentication device is designed for use in high-security environments where secure access is a priority, such as governmental agencies, healthcare facilities, and financial institutions.
Product Description:
This reader incorporates SecuGen’s proven fingerprint technology and an integrated smart card reader, making it suitable for Personal Identity Verification (PIV) and other security applications. It is FIPS 201 and FBI PIV compliant, ensuring it meets the highest standards for security devices. The Hamster Pro Duo SC/PIV is built to facilitate quick and reliable identity verification, significantly enhancing security protocols while maintaining user-friendly operation.
Key Features:
- Dual Authentication: Offers both biometric fingerprint and smart card recognition for increased security.
- High-Quality Sensor: Features a high-resolution optical sensor for capturing detailed fingerprint images.
- Smart Card Reader: Compatible with various card protocols including ISO/IEC 7816 for versatile use.
- Compact Design: Its small footprint makes it suitable for desktop use without cluttering space.
- Wide Compatibility: Supports multiple operating systems including Windows, Linux, and some versions of Android.
Product Quality and Performance:
The Hamster Pro Duo SC/PIV is designed for durability and reliability, constructed with robust materials suitable for intensive use. It offers fast and accurate data capture, ensuring efficient operations across various secure applications.
Specifications:
- Sensor Type: Optical fingerprint sensor
- Smart Card Compatibility: Compliant with ISO/IEC 7816
- Resolution: 500 DPI
- Interface: USB 2.0
- Certifications: FIPS 201, FBI PIV
Purpose of Use:
Ideal for enhancing security measures in sensitive environments requiring stringent access controls, including:
- Governmental Facilities: Secure access to restricted areas and systems.
- Financial Institutions: Safeguard client data and financial transactions.
- Healthcare Settings: Protect patient records and manage facility access.
- Corporate Security: Control access to physical and digital assets.
How to Use:
Connect the device via USB to a compatible system. Install necessary drivers and software. Register users by capturing their fingerprint and card details. For authentication, users will scan their fingerprint and present a smart card, providing two-factor verification to access secure systems or areas.
Supported Applications/Industries:
- Government and Defense: Enhances security for sensitive information and locations.
- Healthcare: Ensures compliance with privacy regulations and secures access.
- Corporate: Provides secure employee access to critical systems.
- Education: Secures examination systems and student records.
Benefits & Compatibility:
- Enhanced Security: Two-factor authentication significantly reduces potential security breaches.
- Efficient Processing: Quick verification speeds up access control processes.
- User-Friendly: Easy setup and use increase user adoption and satisfaction.
- Cost-Effective: Reduces the need for multiple separate devices by combining two functionalities.
Warranty and FAQs:
Includes a manufacturer’s warranty for defects in materials and functionality. NEOTECH provides comprehensive FAQs and support for any setup or operational questions.
Packaging/Weight/Dimension:
The device comes packaged with all necessary components for immediate installation, including the reader, USB cable, and user manual.
Shop Today & Receive Your Delivery Across the UAE!
Order your SecuGen Hamster Pro Duo SC/PIV from NEOTECH and secure your operations with advanced dual-authentication technology.
Best Price Guarantee:
NEOTECH offers the best prices for the SecuGen Hamster Pro Duo SC/PIV. If you find a lower price elsewhere, we will match it to ensure you get the best value.
After Sales Support:
Our dedicated NEOTECH team is ready to assist with any post-purchase inquiries or support needs, ensuring your complete satisfaction with our products and services.
Request for Customer Reviews and Testimonials:
We encourage customers to share their experiences with the SecuGen Hamster Pro Duo SC/PIV to help us improve our services and assist other customers in making informed decisions.
Stock Availability:
Please contact NEOTECH directly to confirm the availability of the SecuGen Hamster Pro Duo SC/PIV. We aim to maintain a robust stock for prompt delivery.
Get in Touch:
For more information about the SecuGen Hamster Pro Duo SC/PIV or additional support, contact our expert team at NEOTECH. We are here to provide you with comprehensive service and expertise.
Disclaimer:
All information regarding the SecuGen Hamster Pro Duo SC/PIV is for general informational purposes only and may change. Please verify all details with a NEOTECH representative before making a purchase. We are not responsible for any unintentional errors in product information. Prices and availability are subject to change without notice
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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