NEOTECH
SecuGen Hamster Pro Trio
SecuGen Hamster Pro Trio
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Maximize your security protocols with the SecuGen Hamster Pro Trio, combining fingerprint, smart card, and contactless functionalities. Now available at NEOTECH.
Overview:
The SecuGen Hamster Pro Trio is a versatile biometric reader that incorporates three modes of authentication: fingerprint scanning, smart card reading, and contactless RFID technology. Designed for high-security applications, this device is perfect for sectors requiring robust access control and identity verification systems.
Product Description:
The Hamster Pro Trio extends the functionality of traditional biometric systems by integrating multiple security technologies into a single device. It features SecuGen's advanced optical fingerprint sensor, an integrated smart card reader, and RFID capabilities to provide comprehensive security solutions. This device is ideal for environments where quick and reliable authentication is critical, such as financial institutions, government agencies, and healthcare facilities.
Key Features:
- Advanced Optical Fingerprint Sensor: Ensures high-quality fingerprint imaging for accurate authentication.
- Smart Card Reader: Supports various smart card protocols, enhancing flexibility in security applications.
- Contactless RFID Technology: Allows for quick and convenient user identification and access control.
- Compact and Durable Design: Built to withstand intensive usage in challenging environments.
- Wide Compatibility: Compatible with multiple operating systems, including Windows, Linux, and Android.
Product Quality and Performance:
Constructed with premium materials, the Hamster Pro Trio is durable and designed for longevity. It delivers fast and reliable performance, ensuring efficient operations in security-sensitive settings. The integration of multiple technologies into one device streamlines user authentication processes and reduces system complexity.
Specifications:
- Sensor Type: High-definition optical sensor
- Smart Card Compatibility: Compliant with ISO/IEC 7816 and EMV 2000 Level 1
- RFID Capability: Supports various RFID standards for contactless authentication
- Resolution: 500 DPI
- Interface: USB 2.0
- Dimensions: Ergonomically designed for desktop use
Purpose of Use:
The Hamster Pro Trio is specifically designed for:
- Enhanced Security Checks: Provides triple-layer security at access points in sensitive areas.
- Streamlined Access Control: Facilitates smooth and secure entry operations in corporate and public sectors.
- Identity Verification: Ideal for identity-proofing in financial transactions and healthcare patient management.
How to Use:
Connect the device to a PC or terminal via USB. Install the necessary drivers and software from SecuGen. For operations, users can authenticate via any combination of fingerprint, smart card, or RFID, depending on the configured security requirements. This flexibility allows for dynamic security policies that can be tailored to specific threats or operational needs.
Supported Applications/Industries:
- Government: Secure access to classified information and controlled areas.
- Healthcare: Patient identification and access management for medical records.
- Financial Services: Enhanced security for banking transactions and customer verification.
- Corporate: Protects sensitive data and physical assets in business environments.
Benefits & Compatibility:
- Multi-Modal Authentication: Reduces potential security breaches by requiring multiple forms of verification.
- Increased Efficiency: Speeds up the authentication process without sacrificing security.
- Flexibility: Adapts to various security needs and technologies within different industries.
- User Convenience: Simplifies the user experience while maintaining high security standards.
Warranty and FAQs:
The device includes a comprehensive warranty covering defects and functionality issues. NEOTECH provides extensive FAQs and support for installation, usage, and troubleshooting.
Packaging/Weight/Dimension:
Comes in secure packaging to ensure it reaches you in perfect condition, ready for deployment. Package contents include the biometric reader, USB cable, and installation guide.
Shop Today & Receive Your Delivery Across the UAE!
Upgrade to the SecuGen Hamster Pro Trio for state-of-the-art biometric security. Available now at NEOTECH, ensure your facilities and data are protected with the latest in authentication technology.
Best Price Guarantee:
NEOTECH offers competitive pricing on the SecuGen Hamster Pro Trio. Find a lower price elsewhere, and we'll match it.
After Sales Support:
Our dedicated NEOTECH team is ready to assist with any post-purchase inquiries or support needs, ensuring your complete satisfaction with our products and services.
Request for Customer Reviews and Testimonials:
We encourage customers to share their experiences with the SecuGen Hamster Pro Trio to help us improve our services and assist other customers in making informed decisions.
Stock Availability:
Please contact NEOTECH directly to confirm the availability of the SecuGen Hamster Pro Trio. We aim to maintain a robust stock for prompt delivery.
Get in Touch:
For more information about the SecuGen Hamster Pro Trio or additional support, contact our expert team at NEOTECH. We are here to provide you with comprehensive service and expertise.
Disclaimer:
All information regarding the SecuGen Hamster Pro Trio is for general informational purposes only and may change. Please verify all details with a NEOTECH representative before making a purchase. We are not responsible for any unintentional errors in product information. Prices and availability are subject to change without notice
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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